Save Job Back to Search Job Description Summary Similar JobsOpportunity to apply knowledge of Yardi Application and develop skillsetGreat opportunity for career progressionAbout Our ClientThe developer of the largest urban regeneration project in Europe. They are a commercial and residential property company who, as owners, managers and developers, are responsible for the regeneration of 128 acres of the once-derelict Docklands district of East London.Job DescriptionOwn and manage the level 1 support model (currently outsourced to Yardi), which involves reviewing all tickets and queries that come from the Yardi helpdeskAttend all relevant calls with Yardi to ensure continuous good working relationships and flagging risks and issues as early as possible.Maintain security and access framework in the Yardi Platform, including but not limited to user security, permissions and menus.Generate reports and assist with issue analysis, as needed.Assist with the maintenance and enhancement of the Yardi Platform.Assist with troubleshooting technical and operational issues.Stay up-to-date on new features and updates to the Yardi suite of products.Collaborate with cross-functional teams to ensure the smooth operation of the Yardi Platform and integration with other platforms.Support the Product team in championing best practice and overall positive user experience of Yardi.Other administrative tasks and special projects as assignedThe Successful Applicant1-2 years of experience in a similar role in the Real Estate industry.Proficiency in Microsoft Office Suite, especially Excel and Word.Experience with Yardi products is essential.Strong attention to detail and accuracy.Excellent customer service, communication and interpersonal skills.Ability to prioritise tasks and manage time effectively in a fast-paced environment.Proactive problem-solving skills and ability to work independently and as part of a team.Experience with out-source providers is desiredWhat's on OfferHybrid flexible workingCompetitive salaryGenerous pensionInsurance PlanHealth benefitsSubsidised Gym membershipstore discountsfamily leavContactSofia MentiQuote job refJN-082024-6498503Phone number+44 207 269 2238Job summaryJob functionTechnologySubsectorApplications SupportSectorPropertyLocationCity of LondonContract typePermanentConsultant nameSofia MentiConsultant phone+44 207 269 2238Job referenceJN-082024-6498503
