Broker Support Consultant

* Ensuring that the different broker businesses have their queries & requests for help answered quickly & professionally, with a full focus on customer service & satisfaction.

* Full ownership of brokers allocated to them with a "can do" approach to support day to day queries wherever these arise, by either resolving personally or escalating internally to the dedicated area.

* Responsibility for retaining a panel of Brokers & ensuring any internal systems are updated accordingly with relevant activity.

* The arranging of regular meetings with your allocated brokers, whether virtually, telephone or face to face if travel warranted.

* Supporting the broker & being the 'go-to' for a whole host of queries with aim of being a "critical friend" to the broker.

* Involvement in the onboarding process as directed.

* Working closely with other team members and teams within the business to build relationships internally to deliver excellence.

* Keep updated with the latest information regarding compliance, aged debts, or other needs so support can be provided with any development/training needs. Broker Support Consultant - January 2026 V5

* Occasional insurer or Third Party Service Providers engagement to promote insurers/service providers to brokers & assist with placement needs or support for any bespoke scheme requirements.

* A proactive approach in understanding the needs of the brokers to support, training / development, & provide suitable solutions.

* Actively being open to attracting potential new prospects & referring them internally. * Any additional tasks as agreed by the business or line manager.