Save Job Back to Search Job Description Summary Similar JobsImmediate start temporary roleWeekly payAbout Our ClientOur client is a small-sized organisation, focused on delivering high-quality support to their customers and fostering a positive impact in the local area.Job DescriptionInvestigate and resolve customer complaints in a timely and professional manner.Maintain accurate records of all complaints and their resolutions.Communicate effectively with customers to provide updates on complaint progress.Collaborate with internal departments to address and resolve issues.Ensure compliance with company policies and procedures during complaint resolution.Identify trends in complaints and suggest improvements to reduce future occurrences.Provide regular reports on complaint statistics and outcomes to management.Support the Customer Service department in delivering excellent service to all stakeholders.The Successful ApplicantA successful Complaints Officer should have:Previous experience in a complaints handling role is essential.Strong communication and interpersonal skills.Proven ability to handle challenging situations with professionalism and empathy.Attention to detail and strong organisational abilities.Experience working in the not-for-profit sector is advantageous.Proficiency in using relevant IT systems and software.What's on OfferImmediate start.Weekly pay.Free on-site parking.ContactLee McerleanQuote job refJN-032026-6974530Phone number+44 161 829 0398Job summaryJob functionBusiness SupportSubsectorCustomer ServicesSectorNot For ProfitLocationSt. HelensContract typeTemporaryConsultant nameLee McerleanConsultant phone+44 161 829 0398Job referenceJN-032026-6974530
