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Complaints Officer

St. Helens Temporary £16 - £17 per hour View Job Description
The Complaints Officer will be responsible for managing and resolving customer complaints in a professional and timely manner. This is an excellent temporary opportunity to contribute to a not-for-profit organisation in St. Helens.
  • 2 / 3 month temporary role offering possibility for extension.
  • Immediate start.

About Our Client

The employer is a well-established not-for-profit organisation dedicated to providing essential services to the community. They are a medium-sized organisation focused on delivering high-quality customer service and ensuring a positive impact on the people they serve.

Job Description

  • Manage a caseload of stage 1 and 2 complaints in relation to all service areas across the organisation, primarily repairs
  • Investigate complaints and respond to the customer within timescales, acting as the single point of contact for the customer throughout the complaint journey.
  • Triage complaints and chase for updates internally for the customer.
  • Monitor the implementation of complaint decisions, remedies and recommendations on service delivery, including ensuring goodwill and compensation payments are issued to the customer when appropriate and within agreed SLA's.
  • Record all elements of the complaint within CRM system.



The Successful Applicant

A successful Complaints Officer should have:

  • Proven experience in a customer service or complaints handling role, preferably within housing.
  • Strong written and verbal communication skills.
  • Excellent problem-solving and decision-making abilities.
  • Attention to detail and strong organisational skills.
  • Ability to manage sensitive situations with professionalism and empathy.
  • Proficiency with standard office software and customer management systems.

What's on Offer

  • Immediate start.
  • A temporary position within a reputable not-for-profit organisation in St. Helens.
  • Opportunities to enhance your skills in customer service and complaints handling.
  • A supportive and collaborative work environment.
  • Hybrid working after training (3 days at home, 2 days in office).



Contact
Lee Mcerlean
Quote job ref
JN-032026-6981855
Phone number
+44 161 829 0398

Job summary

Job function
Business Support
Subsector
Customer Services
Sector
Not For Profit
Location
St. Helens
Contract type
Temporary
Consultant name
Lee Mcerlean
Consultant phone
+44 161 829 0398
Job reference
JN-032026-6981855