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Customer Account Service Agent

Southampton Permanent £26,000 - £28,000 per year View Job Description
Our client are seeking a Customer Account Service Agent to join a reputable company in the financial services industry. This permanent position, based in Southampton, focuses on providing excellent customer service and managing client accounts effective.
  • Business thriving on growth
  • Well established business based in Southampton

About Our Client

The hiring company is a respected name in the financial services sector. As a small-sized organisation, they are committed to delivering tailored solutions and maintaining strong relationships with their customers.

Job Description

The key responsibilities for the Customer Account Service Agent role are:

  • Respond to customer inquiries and provide accurate information regarding products and services.
  • Manage and maintain customer accounts, ensuring all records are up-to-date.
  • Resolve customer issues promptly and professionally, maintaining a high level of satisfaction.
  • Assist in processing customer applications and verifying required documentation.
  • Collaborate with internal teams to ensure smooth handling of customer requests.
  • Identify opportunities to improve the customer experience and suggest enhancements.
  • Maintain compliance with industry regulations and company policies.
  • Provide detailed reports on customer interactions and account updates.

The Successful Applicant

A successful Customer Account Service Agent should have:

  • Experience in customer service
  • Strong communication and problem-solving skills.
  • Attention to detail and ability to manage multiple tasks efficiently.
  • Proficiency in using customer relationship management (CRM) software or similar tools.
  • An understanding of financial services products and processes (preferred).
  • A positive approach to customer interactions and a commitment to providing excellent service.

What's on Offer

  • Competitive salary ranging
  • Permanent role within this business, based in Southampton.
  • Opportunity to work in a small-sized, established company with a focus on customer satisfaction.
  • Supportive work environment with potential for professional growth.



If you are passionate about delivering exceptional customer service and have a keen interest of progression then we encourage you to apply today!

Contact
Ryan Batley
Quote job ref
JN-012026-6929548
Phone number
+44 238 068 2204

Job summary

Job function
Business Support
Subsector
Customer Services
Sector
Financial Services
Location
Southampton
Contract type
Permanent
Consultant name
Ryan Batley
Consultant phone
+44 238 068 2204
Job reference
JN-012026-6929548