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Customer Operations & Implementation Coordinator

Crawley Interim £30,000 - £32,000 per year View Job Description
An excellent opportunity for a Customer Operations & Implementation Coordinator to join a leading business in Crawley on a 12‑month maternity cover contract. This role plays a key part in supporting the sales and marketing teams, managing customer activity, and coordinating implementations across multiple internal teams.
  • 12‑Month Fixed Term Contract
  • Crawley / Hybrid based. (3 days in office)

About Our Client

This opportunity is with a medium-sized organisation specialising in the life science sector. The company is known for its commitment to innovation and delivering cutting-edge solutions to its clients in a professional and efficient manner.

Job Description

You will work closely with the sales and marketing teams to support customer activity and manage the implementation process once orders are received. The role requires strong coordination skills, confident communication, and the ability to keep multiple tasks on track.

Key responsibilities include:

  • Coordinating implementation activities across internal teams
  • Booking and managing appointments for sales, implementations, and training
  • Producing KPIs, reports, and customer proposals
  • Updating and maintaining CRM records
  • Supporting customers and the sales team with day‑to‑day queries
  • Ensuring fulfilment of each stage in the order‑to‑implementation process



The Successful Applicant

You'll be someone who thrives in a structured, busy environment and enjoys working with both customers and internal teams.

Essential skills:

  • Customer service or office‑based experience
  • Strong CRM experience with excellent attention to detail
  • Confident and professional on the phone
  • Able to manage multiple priorities effectively
  • Must be able to drive to the Crawley office



Desirable:

  • Dynamics 365 experience
  • Exposure to project coordination or implementation
  • Background in medical, diagnostics, healthcare, or scientific settings

What's on Offer

£30,000-£32,000 depending on experience

  • 15% annual bonus
  • Hybrid working: 3 days in the office, 2 days from home
  • Free on‑site parking
  • Supportive team culture and strong onboarding
Contact
Allan Waller
Quote job ref
JN-032026-6979485
Phone number
+44 20 7269 2141

Job summary

Job function
Sales
Subsector
Healthcare
Sector
Healthcare / Pharmaceutical
Location
Crawley
Contract type
Interim
Consultant name
Allan Waller
Consultant phone
+44 20 7269 2141
Job reference
JN-032026-6979485