Save Job Back to Search Job Description Summary Similar JobsCompetitive SalaryExcellent BenefitsAbout Our ClientThe company is a medium-sized organisation operating within the Leisure, Travel & Tourism industry. They are committed to delivering exceptional customer experiences and leveraging insights to shape their services. The organisation values innovation and excellence in its operations.Job DescriptionDevelop and implement customer research strategies to gather valuable insights.Analyse customer data to identify trends and areas for improvement.Collaborate with internal teams to align customer insights with business goals.Provide actionable recommendations to enhance customer satisfaction and loyalty.Design and manage customer surveys, focus groups, and other research initiatives.Produce detailed reports and presentations for stakeholders.Monitor industry trends and competitor activities to inform strategic decisions.Ensure compliance with data protection regulations in all research activities.The Successful ApplicantA successful Customer Research and Insights Manager should have:Proven experience in customer research and insights within a professional setting.Strong analytical skills with the ability to interpret complex data sets.Expertise in designing and managing customer research projects.Proficiency in using research tools and software.Excellent communication and presentation skills.Knowledge of the Leisure, Travel & Tourism industry is advantageous.A degree or equivalent qualification in a relevant field such as marketing, business, or data analysis.What's on OfferCompetitive salary ranging from £55,000 to £60,000 GBP.Permanent position based in Gourock.Opportunity to work with a medium-sized company in the Leisure, Travel & Tourism industry.Chance to influence business strategies through customer insights.A professional and collaborative work environment.If you are passionate about driving customer satisfaction through insights and analysis, we encourage you to apply for this exciting opportunity in Gourock.ContactAmy DornanQuote job refJN-022026-6952125Phone number+441312430377Job summaryJob functionBusiness SupportSubsectorEquity Research AssistantSectorTransport & DistributionLocationGourockContract typePermanentConsultant nameAmy DornanConsultant phone+441312430377Job referenceJN-022026-6952125
