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Customer Service Advisor

Chester Temporary £15 - £16 per hour View Job Description
This is an exciting opportunity for a Customer Service Advisor to play a vital role in delivering excellent support within the Not For Profit sector. Based in Chester, the role focuses on assisting customers efficiently and professionally while ensuring their needs are met.
  • Immediate start temporary role until end of June / July
  • Weekly pay

About Our Client

The organisation operates in the Not For Profit sector and is committed to providing exceptional services to its community. As a small-sized entity, it values collaboration and high-quality customer service to meet its objectives.

Job Description

  • Respond promptly and effectively to customer enquiries via phone, email, or in person.
  • Provide accurate information about the organisation's services and policies.
  • Log and resolve customer complaints while maintaining a professional demeanour.
  • Update and maintain customer records in the system with attention to detail.
  • Collaborate with internal teams to address and resolve customer issues efficiently.
  • Proactively identify and escalate complex issues to the appropriate departments.
  • Deliver exceptional service that aligns with the organisation's values and mission.
  • Support the team in achieving customer satisfaction goals within the Chester-based office.

The Successful Applicant

A successful Customer Service Advisor should have:

  • Strong communication and interpersonal skills.
  • Proficiency in using customer service software and other relevant tools.
  • An ability to handle challenging situations calmly and professionally.
  • Attention to detail and strong organisational skills.
  • A commitment to providing outstanding customer service within the Not For Profit sector.
  • Experience in a customer-facing role, ideally in a similar environment.



Please note we can't accept applications from candidates who are currently in employment.

What's on Offer

  • Weekly pay.
  • Immediate start.
  • Free on-site parking.
  • A temporary position with the opportunity to make a meaningful impact.
  • Work within a small-sized organisation that values your contribution.
  • A convenient Chester location, accessible for local candidates.



If you are passionate about delivering excellent service and making a difference in the Not For Profit sector, we encourage you to apply for this Customer Service Advisor role today!

Contact
Lee Mcerlean
Quote job ref
JN-052026-7016386
Phone number
+44 161 829 0398

Job summary

Job function
Business Support
Subsector
Customer Services
Sector
Not For Profit
Location
Chester
Contract type
Temporary
Consultant name
Lee Mcerlean
Consultant phone
+44 161 829 0398
Job reference
JN-052026-7016386