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  • England
    Permanent

    An exciting opportunity to lead the 'Customer Experience' journey for a thriving airline. This role will see you introduce a culture where everyone works as 'one team' and contribute their efforts that culminate in 'happy customers'.

    • Strategic Leadership Role

    • Exciting Growth Plans

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  • Featured Job

    Chief Operations Officer - Large Food & Beverage Group - Dubai
    England
    Permanent
    £11,409 - £13,561 per month (£136,903 - £162,734)

    The COO will be responsible for leading the operations of the existing setup and working with their team on developing new concepts globally.

    • Leadership opportunity

    • One of the largest F&B groups in the region incorporating new age technologies

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  • Cumbria
    Permanent

    The Managing Director will be responsible for actively leading this luxury hospitality business to continue delivering exceptional customer service and to continually seek improvements of this experience and the facilities to remain ahead of the competition. The Managing Director will be responsible for the executive management of the business across all head office and operational functions.

    • Leadership on a multi-faceted luxurr hospitality business based

    • Destination resport set in the heart of the Lake District

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  • Wolverhampton
    Permanent
    £50,000 - £60,000

    To support our continued success, we are now seeking to appoint an enthusiastic and inspiring Chief Operating Officer to be part of their Leadership Team. The COO will implement strategic goals set out by the board and CEO. Therefore, the COO will play a key role in shaping and strengthening policies, processes, management and infrastructure.

    • One of Europes most succesful open air museums

    • Independent heritage visitor attraction

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  • Droitwich
    Temporary

    As Front of House, you will be the ambassador of the company's first impressions on the guests and visitors.

    It will be your foremost responsibility to compassionately greet all incoming guests, visitors, and members, help them with directions or any appropriate information that they need while maintaining a high level of confidentiality.

    • Working for a well known luxury hotel

    • Great opportunity for someone looking to excel in their career

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  • Luton
    Permanent
    £48,000 - £60,000
    • Managing the day to-day finances of the company
    • Leading both the accounts team and the wider business

    • Opportunity to work with a great team in a beautiful location

    • Great salary and benefits

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  • South East England
    Permanent
    £50,000 - £70,000

    A leading international hospitality and leisure group require a Regional Revenue director in the south east for a portfolio of 21 hotels with 6 direct reports.

    To maximise the turnover of hotels within the area.

    • Leading Hospitality & Leisure organisation

    • Career progression

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  • Watford
    Permanent
    £38,000 - £50,000

    The Cluster Revenue Manager in Watford will be responsible for maximising revenue, market share and profits for multiple hotels through the strategic coordination of revenue management processes and procedures. To drive the continued development and growth of customer service standards, revenue and profits from multiple hotels

    • Global brand

    • Most recognisable name within hospitality

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Leisure jobs

The professions that fall within the leisure industry are very broad. Leisure, travel and tourism are often categorised together and some of the companies that operate in the sectors employ professionals with very diverse skill sets.
 
Michael Page have a dedicated team of consultants who specialise in roles within the leisure, travel and tourism industry. Our teams operate from office right across the UK including Birmingham, Bristol, Leeds, London, Manchester and Scotland.
 

Leisure jobs we recruit

The industries we recruit within for the leisure sector include manufacturing, property, retail, business services, legal, media and agency, healthcare and transport to name a few.
Some of the roles we recruit and currently have available include:
 
  • Centre Manager
  • Commercial Administrator
  • Customer Service Representative
  • Deputy Manager – Hospitality
  • Director of Marketing and Sales – Leisure/Hospitality
  • Financial Accountant
  • Food and Beverage Manager
  • Inside Sales Executive
  • Kitchen Manager
  • Kitchen Manager
  • Regional Sales Manager
  • Retail Development Executive – Travel
  • Sales Executive
  • Sales Executive – Aviation Training
  • Sales Manager
  • Senior Customer Insight Analyst
  • Project Manager
  • Project Manager – Leisure and Hospitality
 
There are numerous opportunities for a career within the leisure sector and we a regularly updating our listings with new job roles in different industries.
 

Key tasks of a professional in the leisure sector

The tasks you will be responsible in your role within the leisure sector, will of course depends on the position you hold and the industry your role falls within. If we look at two typical roles within the sector we can gain an understanding of a variety of typical responsibilities which professionals will be tasked with.
 
  • Project Manager – Leisure and Hospitality
    • Leading on a varied portfolio of projects 
    • Ensuring delivery to budget, time and scope
    • Prioritise and allocate project resources
    • Identify and communicate and risks in timely manner
    • Monitor and report project progress versus plan to relevant stakeholders
    • Champion best practices throughout organisation
  • Sales Executive
    • Assist customers with queries and complaints
    • Make outbound sales calls to both warm and cold leads
    • Conduct face-to-face meetings with potential customers
    • Nurture existing and ongoing relationships with key clients
    • Work in collaboration with field sales team to develop successful lead generation campaigns
    • Work in collaboration with marketing team to produce relevant marketing materials
       

Key skills for roles in the leisure sector

The skills required to work within the leisure industry vary both by role and by sector. A project manager for example will need strong organisational and communication skills, as well as good stakeholder management and a keen eye for detail.
 
Meanwhile a sales executive will need to be highly personable with a customer-first mind-set. They will need to be efficient and may also require negotiation and conflict-management skills to deal with difficult customers.
 
However there are some key competencies which will come up more often than not and will be valuable tools to anyone working within the sector of considering moving into leisure.
 
  • Project management skills
  • Proactive and self-motivated
  • Problem Solving
  • Passion for travel/internet/retail
  • Strategic thinking
  • Negotiating
  • Networking
  • Communication and stakeholder management
     

Qualifications and experience

Many of the roles require a background in hospitality, retail, gym or health and fitness, travel or customer service experience.
 
A Project Manager in Hospitality and Leisure working with different venue openings and refits will be required to have proven project management skills, experience managing key stakeholders and a qualification in the construction industry would be highly desirable.
 
A Sales manager within the Leisure sector might be expected to be experienced in conferencing have sales and account management experience and customer service.