Customer Service

The key responsibilities for the Customer Service role are:

• Respond to customer enquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products and services to customers.
• Resolve customer issues efficiently while ensuring satisfaction.
• Update and maintain customer records with accurate details.
• Collaborate with other team members to improve processes and customer experience.
• Handle complaints and escalate complex issues where necessary.
• Ensure compliance with company policies and industry regulations.
• Contribute to achieving team performance targets and goals.