Operations Manager

Key Responsibilities

Client Relationship & Stakeholder Management

• Act as the primary day‑to‑day contact for our social housing clients, building strong, credible, and transparent relationships.
• Attend client meetings, performance reviews, and contract updates-presenting clear solutions, data, and action plans.
• Understand client priorities, pressures, and regulatory requirements, ensuring our service aligns with their expectations.
• Proactively manage issues before they escalate, ensuring clients feel supported and well-informed.

Operational Delivery

• Lead repairs, maintenance, planned works, and voids services to meet contractual KPIs and service standards.
• Oversee supervisors, operatives, and supply chain partners, ensuring workflows are well‑organised and productive.
• Drive high-quality workmanship, ensuring every job complies with safety, quality, and time expectations.

People Leadership

• Motivate, coach, and develop your team, building a culture of accountability, collaboration, and pride in service delivery.
• Ensure all colleagues feel engaged, supported, and equipped to deliver an excellent resident experience.

Safety & Compliance

• Ensure full compliance with health & safety legislation, building safety standards, and operational procedures.
• Promote a zero‑harm culture and lead by example in ensuring safe working practices across all sites.

Commercial & Performance Management

• Manage budgets, forecasts, productivity, and resource planning.
• Analyse performance trends and develop improvement strategies that maximise value for both the contractor and client.
• Ensure contractual obligations are met and service improvements are continually identified and acted upon.