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  • Application Support Analyst

    Telford
    Permanent
    £40,000 - £45,000 per year

    The Application Support Analyst will provide technical support and expertise for business applications within the industrial and manufacturing sector. This role involves troubleshooting, maintaining, and optimising applications to ensure seamless operations.

    • Leading manufacturing business
    • 5 days onsite in Telford
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  • iTrent Application Support/Development - 100% Remote - Charity Sector

    Birmingham
    Permanent
    £40,000 - £46,000 per year
    Remote

    Our client is a leading UK Charity and is looking to hire an Application Support Engineer/Developer with a focus on iTrent. This role can be done 100% remote within the UK.

    • Take ownership of the iTrent area
    • Involved in upgrading/modernising
    Save Job
    View Job
  • Employee Relations Specialist

    Birmingham
    Permanent
    £65,000 - £70,000 per year

    We are seeking an ER Specialist to join a forward-thinking organisation in Birmingham. This role involves delivering expert employee relations advice and solutions while ensuring compliance with policies and employment laws.

    • Building an ER function from the ground up
    • Working for a well known name in the industry
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  • Enterprise Applications Manager - Non Profit Sector

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    Our client is a Non-Profit based in Walsall and is looking to hire for a brand new role, an Enterprise Applications Manager. This role is twice a week in the office.

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  • European ER & Policy Manager

    Chertsey
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    This role in the technology & telecoms industry - we are seeking a European Employee Relations and Policy Manager to manage complex ER cases and implement HR policies across multiple countries. You will work with regional People Teams, employee representatives, and leadership to ensure compliance, process improvements, and effective HR solutions.

    • Lead complex European Employee Relations cases.
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  • Accounts Payable

    Reading
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    £16 - £20 per hour

    This temporary Accounts Payable position in Reading offers an exciting opportunity to play a key role in the Technology & Telecoms industry. The role involves managing financial transactions and ensuring accurate and timely processing of invoices.

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  • Data Engineer

    London
    Temporary
    £300 - £300 per day

    We are seeking a skilled Data Engineer to join a fast-paced analytics team within the technology industry. This temporary role, based in London, requires a strong technical background to support data processing and integration tasks.

    • Opportunity with a Global leader in Technology and Innovation
    • Circa £300 per day PAYE plus benefits!
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The role of application support

Application support jobs sit within the IT department, and are all about managing and maintaining applications and systems that businesses rely on to perform key functions. Those apps and systems could be anything from a project management tool to a supermarket self-service checkout. Whatever the function, once people have started using the app or system, it must be monitored to ensure it performs. Typically, if something goes wrong, the app will send a message reporting the error. Specialists in application support jobs must step in, diagnose the issue, come up with a solution and implement it quickly.

Typical tasks of application support

IT application support roles effectively involve two types of tasks. 

The first type is routine, highly structured, and takes up the majority of an application support specialist's time. It involves monitoring apps and systems to ensure they are functioning as expected, working through pre-arranged improvements to boost performance and checking automated messages. These types of tasks account for perhaps 90 percent of application support team responsibilities.

The other type of task is less organised and harder to define. It involves responding to and coming up with fixes for live issues that prevent end users from completing key tasks. They must work quickly with other members of the application support team to diagnose the problem and come up with an effective solution, while communicating with end users and stakeholders who need to know when functionality will be restored.

Having completed repairs and ensured everything is running smoothly, people in application support jobs then dig into the underlying cause of the problem and recommend measures to prevent it from recurring. These recommendations could include anything from updating the app’s code to providing training for end users.

Qualifications required for application support jobs

Application support jobs typically call for applicants to have some sort of formal qualification, such as a degree in IT, computing studies, information systems, or business administration. Different IT application support roles may demand more niche qualifications or accreditations in specific coding languages or operating systems.

Hard/soft skills needed for application support jobs

Application support jobs are highly technical, and require a range of hard skills. Most importantly, someone in this role must have an intimate understanding of the specific computing systems and coding languages used by an organisation, allowing them to investigate and diagnose problems when they occur and come up with solutions. 

Application support is also effectively a customer service role, with potentially vast numbers of end users looking to people in this area for information on when a problem with an app or system will be resolved. People in application support jobs must also have excellent verbal and written communication skills, with the ability to break down complicated problems and explain them to people who do not possess the same level of technical expertise. When errors arise, they must be comfortable working to deadlines and handling pressure to hit their goals.

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Michael Page is part of the PageGroup. Michael Page is a trading name of Michael Page International Recruitment Limited. Registered in England No. 04130921 Registered Office: 200 Dashwood Lang Road, Bourne Business Park, Addlestone, Surrey, KT15 2NX
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