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  • Application Support Specialist | Global Software House

    Birmingham
    Permanent
    £38,000 - £40,000 per year

    This is a fantastic opportunity for an Application Support Specialist to join a growing team and help deliver high-quality support for a flexible, customer-focused software platform. If you're technically skilled, customer-minded, and ready to grow your career in a hybrid role based in Birmingham, we'd love to hear from you.

    • A chance to join a new team within a rapidly-expanding software house.
    • An Application Support role covering SQL, MySQL, PHP, JavaScript, Linux.
    Save Job
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  • Customer support applications Engineer

    Warrington
    Permanent

    The Customer Support Applications Engineer will provide essential technical expertise and assist customers with product support and applications within the industrial/manufacturing industry. This role is based in Warrington and focuses on delivering excellent service to enhance customer satisfaction and product utilisation.

    • Lots of opportunity to progress in the near future
    • Fast growing innovative company
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  • Netsuite Support Analyst

    City of London
    Permanent
    £50,000 - £60,000 per year

    We are seeking a Netsuite Support Analyst to join a permanent role within the retail industry in London. The ideal candidate will provide technical support and expertise to ensure the smooth operation of Netsuite systems within the technology department.

    • Opportunity to work in a global organisation.
    • Develop knowledge and skills as a NetSuite Specialist.
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  • Employee Relations Specialist

    Birmingham
    Permanent
    £65,000 - £70,000 per year

    We are seeking an ER Specialist to join a forward-thinking organisation in Birmingham. This role involves delivering expert employee relations advice and solutions while ensuring compliance with policies and employment laws.

    • Building an ER function from the ground up
    • Working for a well known name in the industry
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  • Finance Applications Systems Admin

    Woking
    Permanent
    £50,000 - £50,000 per year

    A new Finance Applications Systems Admin role. You'll report to the Applications Platforms Manager. You'll also work closely with business stakeholder's groups, and software platform vendors to support the suite of platform applications.You will execute the IT technology strategy and assist in ensuring that the applications in the platform meet the requirements for Security, Data Protection & Privacy.

    • A new opportunity with a well known organisation.
    • Permanent, hybrid role.
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Other users also applied for

  • IT Systems Administrator

    Plymouth
    Temporary

    The IT Systems Administrator will be responsible for managing and maintaining core IT systems and ensuring efficient operation. This role requires technical expertise and a proactive approach to system optimisation and troubleshooting.

    • 9 month fixed term contract in Plymouth - 3 days on site
    • Provide level 2 & 3 Systems support to users.
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  • Network and Infrastructure Engineer

    Bromley
    Permanent
    £45,000 - £50,000 per year

    You'll take the lead on network engineering while also contributing to broader infrastructure operations so a strong foundation in both areas is essential.

    You'll be instrumental in maintaining and enhancing a secure, resilient, and high-performing IT environment.

    • Opportunity to take the lead on and develop in a hands on position.
    • Work in an organisation where fresh ideas and teamwork are valued.
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  • Wastewater Hydraulic Modeller

    Reading
    Permanent
    £45,000 - £51,000 per year

    This is an exciting opportunity for a Wastewater Hydraulic Modeller to contribute to impactful projects within the Energy & Natural Resources sector. The role is based in Reading and focuses on delivering high-quality hydraulic modelling work within the wastewater domain.

    • Hybrid working options
    • High profile client
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  • Client Accounting Manager

    Weybridge
    Permanent
    £35,000 - £45,000 per year

    We are seeking a dedicated Client Account Manager to join our team within the Technology & Telecoms sector. This role involves managing client relationships and ensuring the highest level of service delivery in Walton-on-Thames.

    • Client management and finance
    • January 2026 start
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  • Customer Care Advisor

    York
    Permanent
    £26,000 - £27,000 per year

    Michael Page have partnered with a reputable non for profit business in York the organisation are looking for a Customer Care Advisor to join the department on a permanent basis.

    This would be an excellent opportunity for someone experienced within a customer services environment or if you would like to join a business that would provide the best training and induction programme!

    Immediate interview available please apply now!

    • A new exciting Permanent Customer Care Advisor Position!
    • To work for a reputable business within the Non for Profit Sector!
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The role of application support

Application support jobs sit within the IT department, and are all about managing and maintaining applications and systems that businesses rely on to perform key functions. Those apps and systems could be anything from a project management tool to a supermarket self-service checkout. Whatever the function, once people have started using the app or system, it must be monitored to ensure it performs. Typically, if something goes wrong, the app will send a message reporting the error. Specialists in application support jobs must step in, diagnose the issue, come up with a solution and implement it quickly.

Typical tasks of application support

IT application support roles effectively involve two types of tasks. 

The first type is routine, highly structured, and takes up the majority of an application support specialist's time. It involves monitoring apps and systems to ensure they are functioning as expected, working through pre-arranged improvements to boost performance and checking automated messages. These types of tasks account for perhaps 90 percent of application support team responsibilities.

The other type of task is less organised and harder to define. It involves responding to and coming up with fixes for live issues that prevent end users from completing key tasks. They must work quickly with other members of the application support team to diagnose the problem and come up with an effective solution, while communicating with end users and stakeholders who need to know when functionality will be restored.

Having completed repairs and ensured everything is running smoothly, people in application support jobs then dig into the underlying cause of the problem and recommend measures to prevent it from recurring. These recommendations could include anything from updating the app’s code to providing training for end users.

Qualifications required for application support jobs

Application support jobs typically call for applicants to have some sort of formal qualification, such as a degree in IT, computing studies, information systems, or business administration. Different IT application support roles may demand more niche qualifications or accreditations in specific coding languages or operating systems.

Hard/soft skills needed for application support jobs

Application support jobs are highly technical, and require a range of hard skills. Most importantly, someone in this role must have an intimate understanding of the specific computing systems and coding languages used by an organisation, allowing them to investigate and diagnose problems when they occur and come up with solutions. 

Application support is also effectively a customer service role, with potentially vast numbers of end users looking to people in this area for information on when a problem with an app or system will be resolved. People in application support jobs must also have excellent verbal and written communication skills, with the ability to break down complicated problems and explain them to people who do not possess the same level of technical expertise. When errors arise, they must be comfortable working to deadlines and handling pressure to hit their goals.

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Michael Page is part of the PageGroup. Michael Page is a trading name of Michael Page International Recruitment Limited. Registered in England No. 04130921 Registered Office: 200 Dashwood Lang Road, Bourne Business Park, Addlestone, Surrey, KT15 2NX
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