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  • Application Support Specialist | Global Software House

    Birmingham
    Permanent
    £38,000 - £40,000 per year

    This is a fantastic opportunity for an Application Support Specialist to join a growing team and help deliver high-quality support for a flexible, customer-focused software platform. If you're technically skilled, customer-minded, and ready to grow your career in a hybrid role based in Birmingham, we'd love to hear from you.

    • A chance to join a new team within a rapidly-expanding software house.
    • An Application Support role covering SQL, MySQL, PHP, JavaScript, Linux.
    Save Job
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  • Customer support applications Engineer

    Warrington
    Permanent

    The Customer Support Applications Engineer will provide essential technical expertise and assist customers with product support and applications within the industrial/manufacturing industry. This role is based in Warrington and focuses on delivering excellent service to enhance customer satisfaction and product utilisation.

    • Lots of opportunity to progress in the near future
    • Fast growing innovative company
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  • Application Engineer

    Leeds
    Permanent
    £42,000 - £43,000 per year

    We are looking for a skilled Application Engineer to join a reputable organisation in the public sector. This role requires a tech-savvy individual to support and manage various technology solutions within the organisation.

    • Working for a leading Public Sector Client
    • 2 days onsite in the office in Leeds
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  • Employee Relations Specialist

    Birmingham
    Permanent
    £65,000 - £70,000 per year

    We are seeking an ER Specialist to join a forward-thinking organisation in Birmingham. This role involves delivering expert employee relations advice and solutions while ensuring compliance with policies and employment laws.

    • Building an ER function from the ground up
    • Working for a well known name in the industry
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  • Interim Purchase Ledger - up to £28,000 - Preston

    Preston
    Temporary
    £25,000 - £28,000 per year

    We are seeking an experienced Interim Purchase Ledger to join a thriving company in Preston. This temporary role requires a detail-oriented professional with strong accounting and finance skills to manage purchase ledger responsibilities effectively.

    • An Interim Accounts Payable Role has opened up in Preston
    • This role is offering between £25,000 to £28,000 dependent upon experience
    Save Job
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  • Senior Buyer

    Wakefield
    Permanent
    £38,000 - £42,000 per year

    This Senior Buyer role within the manufacturing industry is an excellent opportunity for an experienced procurement professional to manage purchasing activities and supplier relationships effectively. This role will focus on ensuring cost efficiency, quality, and timely delivery of materials and services.

    • Opportunity to work within an innovative, fast‑growing manufacturing environment
    • Chance to influence end‑to‑end procurement strategy
    Save Job
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  • Employee Relations Advisor

    Birmingham
    Permanent
    £37,500 - £40,000 per year

    Employee Relations Advisor

    Regional/Multi-site - Midlands and North

    Hybrid

    Construction

    • Employee Relations Advisor, Regional/Multisite
    • Hybrid
    Save Job
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  • HRBP

    London
    Permanent
    £315 - £385 per day

    The HRBP role in the property industry offers an exciting opportunity to support and guide stakeholders on all aspects of human resources. Business partner with recently acquired fit out business and run end to end employee lifecyle.

    • HRBP position in large construction & fit out business
    • End to end business partnering with adhoc hands on work during period of change
    Save Job
    View Job
  • People Business Partner

    Oxford
    Interim
    £60,000 - £70,000 per year

    The People Business Partner position involves providing HR expertise and support to the business, ensuring alignment with strategic goals. This role requires strong knowledge of HR practices and the ability to work effectively within a fast-paced environment.

    • Are you an experienced HR professional?
    • Do you have international experience?
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The role of application support

Application support jobs sit within the IT department, and are all about managing and maintaining applications and systems that businesses rely on to perform key functions. Those apps and systems could be anything from a project management tool to a supermarket self-service checkout. Whatever the function, once people have started using the app or system, it must be monitored to ensure it performs. Typically, if something goes wrong, the app will send a message reporting the error. Specialists in application support jobs must step in, diagnose the issue, come up with a solution and implement it quickly.

Typical tasks of application support

IT application support roles effectively involve two types of tasks. 

The first type is routine, highly structured, and takes up the majority of an application support specialist's time. It involves monitoring apps and systems to ensure they are functioning as expected, working through pre-arranged improvements to boost performance and checking automated messages. These types of tasks account for perhaps 90 percent of application support team responsibilities.

The other type of task is less organised and harder to define. It involves responding to and coming up with fixes for live issues that prevent end users from completing key tasks. They must work quickly with other members of the application support team to diagnose the problem and come up with an effective solution, while communicating with end users and stakeholders who need to know when functionality will be restored.

Having completed repairs and ensured everything is running smoothly, people in application support jobs then dig into the underlying cause of the problem and recommend measures to prevent it from recurring. These recommendations could include anything from updating the app’s code to providing training for end users.

Qualifications required for application support jobs

Application support jobs typically call for applicants to have some sort of formal qualification, such as a degree in IT, computing studies, information systems, or business administration. Different IT application support roles may demand more niche qualifications or accreditations in specific coding languages or operating systems.

Hard/soft skills needed for application support jobs

Application support jobs are highly technical, and require a range of hard skills. Most importantly, someone in this role must have an intimate understanding of the specific computing systems and coding languages used by an organisation, allowing them to investigate and diagnose problems when they occur and come up with solutions. 

Application support is also effectively a customer service role, with potentially vast numbers of end users looking to people in this area for information on when a problem with an app or system will be resolved. People in application support jobs must also have excellent verbal and written communication skills, with the ability to break down complicated problems and explain them to people who do not possess the same level of technical expertise. When errors arise, they must be comfortable working to deadlines and handling pressure to hit their goals.

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