Make a difference. Join our team.

We help improve people’s lives by making sure their voice is heard. We do this by making final decisions on complaints about the NHS in England, UK Government departments and some other public organisations. We are an independent service and do this without taking sides.

We look into complaints where an organisation has not acted properly or fairly, or has provided a poor service, and not put things right. A single complaint can result in widespread improvements. Based on the findings from our investigations, organisations will often make lasting changes to make sure the same mistakes do not happen again.

Our vision and values

Employee Benefits

In return for you choosing to be part of our team and committing to high performance, we want to give something back to you. As well as working with dedicated and passionate people who want to improve people’s lives, we feel it is important to reward our people well. Our benefits:

• Civil Service Pension scheme
• 32.5 days annual leave (plus bank holidays on top)
• hybrid working, 40% office based
• flexible working
• access to a free, confidential Employee Assistance Programme offering 24/7 advice and support from professionals and counsellors
• comprehensive learning and development programme
• employee discount scheme across hundreds of retailers
• bicycle loan scheme 
• season ticket loan
• gym membership subsidy 
• paid for professional memberships
• eye test reimbursement. 

An exciting time to join our team

This is an exciting time to join PHSO as we embark on an ambitious new strategy. To deliver that vision, our strategy is built around three aims:

• Impact – driving meaningful improvements and system-level change in public services.

• User experience – providing an accessible, timely and person-centred complaints process.

• Awareness – being a recognised and influential voice in improving public services.

Inclusion & Wellbeing

Equality, diversity, inclusion, and wellbeing are vital to the way we work and our culture. We want our colleagues feel included, valued, and supported at work. It is essential that we are representative and accessible for the people who work here and those who use our service.

We know the value of having diverse, representative teams across our organisation. Which is why we particularly encourage applications from candidates who are likely to be underrepresented within the team. These include people who are:

• Asian, Black, Mixed Ethnicity or another ethnic background
• disabled
• LGBTQ.

We recognise the value of lived experience. If you have experience of complaining about any public body, we strongly encourage you to apply.