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1st line Support Coordinator

Newton-Le-Willows Permanent £25,000 - £28,000 per year View Job Description
Our client is well-regarded for its commitment to delivering high-quality services to its customers. They are focused on providing a reliable and efficient customer experience supported by robust IT systems.
  • Exciting new opportunity in a newly created role.
  • Immediate start, fantastic salary and benefits package.

About Our Client

I am working in partnership with this well known organisation to recruit for 1st Line Support member to provide essential technical support and maintain IT systems . The role is based in Newton-Le-Willows and requires a proactive individual with a keen interest in IT infrastructure.

Job Description

  • Be the first point of contact for IT support and help resolve day-to-day issues quickly.
  • Handle entry-level problems and escalate more complex issues to senior team members when needed.
  • Take support calls from depots and drivers and provide clear, practical assistance.
  • Mainly support drivers with issues related to in-house systems and applications.
  • Help troubleshoot problems with returns processes and other operational systems.
  • Assist with setting up devices, creating passwords, and getting users ready to work.
  • Support a range of bespoke in-house applications and help resolve any issues that arise.
  • Check and respond to support requests to ensure problems are dealt with promptly.
  • Work with the team to keep systems reliable and running smoothly.
  • Keep accurate records of issues, fixes, and processes.
  • Follow company IT policies and guidelines.

The Successful Applicant

  • A desire to understand IT infrastructure, including hardware, software, and networks.
  • Excellent communication skills, both written and verbal.
  • Experience in providing technical support in a professional environment.
  • Familiarity with service desk systems and ticketing processes.
  • A proactive and organised approach to managing tasks and priorities.
  • A passion for learning and keeping up with developments in IT.



What's on Offer

  • A competitive salary ranging from £25,000 to £28,000.
  • Permanent position offering job stability.
  • Supportive and professional working environment.
  • Fantastic benefits package and on site parking.
Contact
Danielle Hughes
Quote job ref
JN-022026-6950526
Phone number
+44 161 828 6223

Job summary

Job function
Business Support
Subsector
Desk Assistant
Sector
FMCG (Fast Moving Consumer Goods)
Location
Newton-Le-Willows
Contract type
Permanent
Consultant name
Danielle Hughes
Consultant phone
+44 161 828 6223
Job reference
JN-022026-6950526