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1st/2nd Line IT Support Engineer

Birmingham Permanent £28,000 - £29,000 per year View Job Description
The role of 1st/2nd Line IT Support Engineer involves providing technical support and troubleshooting services to end-users, ensuring smooth IT operations. This position requires a proactive approach to resolving IT issues and delivering excellent customer service.
  • Hybrid working - Mondays and Fridays at home!
  • Excellent salary and career development

About Our Client

This opportunity is with a small-sized organisation within the Technology & Telecoms industry, known for its focus on innovative IT solutions and support services. The company values technical expertise and aims to deliver tailored services to its clients.

Job Description

  • Provide first and second-line IT support to internal and external users.
  • Diagnose and resolve hardware, software, and network issues efficiently.
  • Log and manage service requests using the company's ticketing system.
  • Support the installation, configuration, and maintenance of IT equipment.
  • Escalate complex technical issues to higher-level support when required.
  • Assist in maintaining system documentation and user guides.
  • Deliver remote and on-site IT support as necessary.
  • Contribute to improving IT processes and customer satisfaction.

The Successful Applicant

A successful 1st/2nd Line IT Support Engineer should have:

  • Experience in troubleshooting and resolving technical issues in a support role.
  • Familiarity with operating systems, network configurations, and IT hardware.
  • Strong problem-solving skills and attention to detail.
  • Excellent communication and interpersonal abilities.
  • A willingness to learn and adapt to new technologies.
  • Relevant IT certifications or equivalent technical knowledge.

What's on Offer

  • Competitive salary ranging from £28,000 to £29,000 per annum.
  • Hybrid working arrangement for improved work-life balance - 2 WFH days per week.
  • Permanent position within a supportive and professional environment.
  • Opportunity to work in the Technology & Telecoms industry in Birmingham.
  • Excellent progression/development opportunities.



If you are passionate about IT support and are seeking a fulfilling role in Birmingham, apply now to join a team that values your skills and expertise.

Contact
Lewis Allen
Quote job ref
JN-042026-6986048
Phone number
+441618286227

Job summary

Job function
Business Support
Subsector
Customer Services
Sector
Technology & Telecoms
Location
Birmingham
Contract type
Permanent
Consultant name
Lewis Allen
Consultant phone
+441618286227
Job reference
JN-042026-6986048