Save Job Back to Search Job Description Summary Similar JobsHelp develop and deliver best in class ServiceNow suite for Civil ServiceLocations : Birmingham, Bristol, Leeds, Manchester, Cardiff, Swindon, NottinghamAbout Our ClientThe Government Property Agency is the largest property holder in government, with more than £2.1 billion in property assets and over 55% of the government's office estate. We are transforming the way the Civil Service works by creating great places to work, leading the largest commercial office programme in the UK, working towards halving carbon emissions from government offices, and achieving greater value for taxpayers. And we are looking for innovative, solutions-focused people to join our team. Representing His Majesty's Government - we are leading significant transformational programmes such as the Government Hubs Programme, Whitehall Campus Programme and Net Zero Programme. We are also delivering cost-effective property services such as asset management, lifecycle replacement and workplace services. Innovation and progress underpin our behaviours. We foster a culture of lifelong learning, where curiosity and self-improvement are encouraged.Job DescriptionAre you a visionary Business Analyst who thrives on delivering transformational digital services? Join our Digital Service Transformation Team and spearhead the rollout of end‑to‑end ServiceNow capabilities spanning HR Service Delivery, Customer Service Management, IT Service Management, IT Operations Management, Business Continuity Management, Governance, Risk & Compliance, Software Asset Management, and Strategic Portfolio Management. You will also harness ServiceNow's built-in Generative AI, Agentic AI and mobile app frameworks to deliver intuitive, intelligent self‑service experiences.Working in a fast‑paced, high‑stakes environment, you will integrate ServiceNow with enterprise systems like Planon IWMS, Salesforce CRM, and Microsoft 365/Azure, driving seamless data flows and optimised processes. Your efforts will directly impact how civil servants and citizens access services enhancing efficiency, responsiveness, and transparency across the department.As a Business Analyst specialising in ServiceNow, you will lead the discovery, design and implementation a variety of popular modules.Key ResponsibilitiesBusiness Analysis Elicit, capture, and document business requirements from diverse stakeholders both internal and external clients and customers.Analyse and prioritise requirements for ServiceNow modules and ensure alignment with business objectives.Business Process ImprovementCreate as-is and to-be process maps for workflows to be automated in ServiceNow.Identify opportunities for process optimisation, automation, and self-service.Recommend improvements that leverage ServiceNow GenAI and mobile applications to enhance UX.Requirements DefinitionDefine, manage, and validate requirements throughout the project lifecycle.Maintain clear requirements traceability from business needs through to delivered features and test scenarios.Support scope management and ensure alignment between business priorities, technical delivery, and compliance requirements.Change ImplementationContribute to the planning and execution of ServiceNow rollouts and upgrades.Support implementation of integrations with enterprise platforms (Planon, Salesforce, Microsoft 365/Azure).Participate in release planning, roadmap discussions, and adoption strategies to ensure smooth transitions and minimal business disruption.Stakeholder Relationship ManagementBuild strong relationships with internal and external stakeholders, acting as the key bridge between business teams and technical developers.Facilitate workshops, demonstrations, and playback sessions to validate requirements and showcase progress.Organisational Change ManagementSupport change impact assessments for new ServiceNow features, GenAI enhancements, and mobile app rollouts.Develop communication materials, training content, and guidance to drive adoption of new processes and tools.TestingDefine and document test scenarios, test cases, and UAT scripts linked directly to requirements.Coordinate UAT sessions with business stakeholders to validate functionality, usability, and data quality.The Successful ApplicantEssential criteria:Worked as a Business Analyst or Functional Consultant leading multi‑module ServiceNow implementationsProven track record integrating ServiceNow with external platforms in a regulated environment.Exceptional ability to translate complex technical concepts into compelling narratives for stakeholders at all levels.Strong facilitation skills leading collaborative design sessions, de‑risking through early prototyping, and guiding user acceptance testing.Proven experience creating and maintaining core BA artefacts.Proficient in process mapping tools and agile project managementUnderstanding of ServiceNow scripting to collaborate effectively with development teams.Comfortable working within Agile/Scrum ceremonies backlog grooming, sprint planning, retrospectives.*Please note* This role is subject to Civil Service Security Clearance and Screening. The GPA will help organise in advance of any start date for the successful applicant.What's on OfferSEO-grade salary ranging from £42,450 to £46,636 p/a.Access to a Civil Service Pension.Hybrid working options with circa 2 days per week in the office.SC Clearance requiredAdvert Closing Date : 19th June 2026Interviews to be held w/c : 29th June 2026 ContactMatt Van RossiQuote job refJN-052026-7023978Phone number+441618286201Job summaryJob functionTechnologySubsectorIT Business AnalysisSectorPublic SectorLocationBirminghamContract typePermanentConsultant nameMatt Van RossiConsultant phone+441618286201Job referenceJN-052026-7023978
