Business Development Manager - pharmacies

A central focus of the role is to maximise sales with independent pharmacies and Medium/Large pharmacy groups already purchasing from us, while continuously enhancing the customer journey and building strong, long-lasting relationships.

An equally important aspect of the role involves generating business from zero-spend and dormant accounts, identifying new opportunities to grow our footprint within the territory.

In addition to core product sales, the Business Development Manager gathers customer insights to support cross-selling initiatives across non-core product lines as well as sundries and other clinical solutions that help customers expand their service offerings.

The customer base within the assigned territory includes a mix of independent pharmacies, medium/Large pharmacy groups, and some dispensing doctors (GPs).

Accountabilities:

• Growth: Revenue, GP, and GM.
  Engage with zero spend/dormant accounts through cold calling and existing spending customers to identify the customers needs, promoting the company's core product lines, and cross sell to maximise future opportunities.
• Account Management: Manage and maintain relationships with newly acquired and existing pharmacies to facilitate up-selling and cross-selling opportunities.
• Business Development: Develop new business from existing and new customers.
• Information gathering: Gather information on competitors, market trends, and pharmacy services insights and report to Senior Business Development Manager.

Measures of Success:

• Weekly review of call time as a lead indicator of performance.
• Regular assessment of call quality via 3CX Phone Manager.
• Achievement of sales, GP, and GM targets and growth of territory.
• Weekly 1-1 meetings with the Senior Business Development Manager to review performance.