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Client Lifecycle Management CLM/KYC Programme Director

London Temporary View Job Description
This position is looking for a dynamic and knowledgeable Client Lifecycle Management CLM/KYC Programme Director with proven experience in programme / change delivery to support and drive strategic initiatives. The candidate will have deep expertise across CLM and KYC, particularly implementation and rollout of the Fenergo platform and a good record in delivering complex change programmes in regulated banking environments.
  • Programme Director on a major CLM transforming and Fenergo implementation.
  • Strong knowledge of CLM and KYC. Ideally implanting Fenergo.

About Our Client

This opportunity is with a large organisation in the financial services sector, providing comprehensive solutions and services to support its clients. The company is recognised for its expertise in banking and financial services and operates with a strong focus on innovation and excellence.

Job Description

Client Lifecycle Management CLM/KYC Programme Director Position Description

Lead the planning, mobilisation, and delivery of the enterprise-wide CLM and KYC programme, with specific accountability for successful implementation, customisation, and adoption of the Fenergo platform.

  • Define programme scope, deliverables, timelines and governance structures
  • Oversee programme budget, forecasting, resource planning, and vendor relationships, including direct management of the Fenergo vendor partnership
  • Partner closely with senior stakeholders across Compliance, Financial Crime, Operations, Technology, Data, Risk, and Front Office to ensure strategic alignment and regulatory compliance.
  • Drive delivery of target-state CLM capabilities, including onboarding, periodic reviews, KYC refresh, client documentation, screening processes, and end to end workflow optimisation.
  • Lead the business and technical deployment of Fenergo, ensuring platform configuration aligns with regulatory, product, and operational requirements across client segments.
  • Lead and inspire a cross-functional team of programme managers, business analysts, solution architects, technical leads, and change specialists.
  • Promote a culture of collaboration, accountability, and continuous improvement.
  • Develop and implement strategies for client lifecycle management and KYC processes.
  • Collaborate with cross-functional teams to ensure successful execution of programme deliverables.
  • Monitor project progress and address any risks or issues effectively.
  • Provide guidance and leadership to project teams.
  • Ensure compliance with regulatory requirements and internal policies in the banking sector.
  • Communicate programme updates and outcomes to stakeholders in a clear and concise manner.
  • Drive continuous improvement initiatives to enhance programme efficiency and effectiveness.



The Successful Applicant

A successful Client Lifecycle Management CLM/KYC Programme Director should have:

  • Proven experience in delivering complex programmes within banking.
  • Strong knowledge of client lifecycle management and KYC processes.
  • Excellent leadership and stakeholder management skills.
  • Comprehensive understanding of regulatory requirements in the financial services sector.
  • Ability to manage multiple priorities and deliver results under pressure.
  • Exceptional communication and problem-solving abilities.
  • Experience working in a fast-paced environment, particularly within London.Strong experience leading large, complex transformation programmes within global or corporate banking.
  • Deep expertise in Client Lifecycle Management and KYC, with proven delivery of regulatory and operational change programmes.
  • Hands on experience implementing or significantly enhancing the Fenergo CLM platform, including configuration, integration, and rollout.
  • Strong knowledge of AML, KYC, CDD/EDD regulations and global regulatory expectations.
  • Experience with additional CLM, workflow, and screening tools (e.g., Pega, Appian, FircoSoft, Actimize). [Preferred]
  • Understanding of enterprise client data models, digital workflow, case management, automation (RPA/AI), and document management solutions [Preferred]
  • Demonstrated ability to lead multi year programmes with sizeable budgets, complex business processes, and cross functional teams.
  • Exceptional stakeholder management and influencing skills, including experience working with senior executives and regulators.
  • Strong background in financial management, vendor oversight, risk management, and benefits realisation.
  • Excellent leadership, influencing, and stakeholder management skills across business and technology teams.
  • Formal project /change qualifications (e.g. PMP, Prince2, APM) are highly desirable.
  • Educated to degree level or equivalent experience.

What's on Offer

  • Competitive daily rate paid through an umbrella company.
  • Be part of a large organisation with a strong reputation in the market.



If you are ready to take on a rewarding challenge as a Client Lifecycle Management (CLM)/KYC Programme Director in London, we encourage you to apply today

Contact
David Stansfield
Quote job ref
JN-032026-6962756
Phone number
+44 207 776 5949

Job summary

Job function
Banking & Financial Services
Subsector
Business Analysis / Change / PMO
Sector
Financial Services
Location
London
Contract type
Temporary
Consultant name
David Stansfield
Consultant phone
+44 207 776 5949
Job reference
JN-032026-6962756