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Client Relationship Support Assistant

Ashford Permanent £15 - £16 per hour View Job Description
This role is pivotal in ensuring smooth daily operations, managing administrative tasks. The ideal candidate will be a proactive communicator with exceptional organisational skills and a strong focus on client satisfaction. This role is Mon-Thurs 20 hours a week.
  • French speaking would be ideal
  • Part time 20 hours a week to go full time in the future

About Our Client

This position is with a professional organisation operating within the business services industry. They are a medium-sized company with a focus on providing high-quality support and operational efficiency.

Job Description

  • Maintain accurate records in the CRM system.
  • Collaborate with other departments to ensure smooth response to costumers needs.
  • Assist the accounts managers with various partners relationship, such as PSP providers, payment consultants, and banks.
  • Respond to customer concerns promptly and professionally, ensuring good internal communication.
  • Provide administrative support during the onboarding process for new clients, ensuring a smooth transition and setup of services
  • Coordinate effectively across internal teams (Accounting, Payment, Invoicing) to ensure smooth operations.
  • Assist in preparation of reports, presentations, and documentation as required.
  • Manage correspondence, including email management, mail distribution, and filing.

The Successful Applicant

A successful Administrator should have:

  • Proven experience in customer service, administrative roles, or a related field.
  • Strong verbal and written communication skills.
  • Proficiency in office software (e.g., Microsoft Office Suite, Google Workspace).
  • Experience with CRM software and/or administrative tools.
  • Excellent organisational and high level of attention to detail and accuracy.
  • Strong problem-solving skills and a proactive approach to work.
  • Fluent in French would be a plus.

What's on Offer

  • Part time 20 hours a week Mon - Thurs - then to go full time in the future
  • competitive hourly rate £15-£16PH
  • Permanent role within a reputable organisation in London.
  • Supportive and professional working environment.



Contact
Amy Fenlon
Quote job ref
JN-032026-6969207
Phone number
+44 1622 604 513

Job summary

Job function
Business Support
Subsector
Administrator
Sector
Business Services
Location
Ashford
Contract type
Permanent
Consultant name
Amy Fenlon
Consultant phone
+44 1622 604 513
Job reference
JN-032026-6969207