Save Job Back to Search Job Description Summary Similar JobsEnforcement Conduct BoardBe part of a high performing teamAbout Our ClientThe Enforcement Conduct Board (ECB) is an independent oversight body established in November 2022 to improve standards across the enforcement industry. Their mission is to ensure individuals subject to enforcement action in England and Wales are treated fairly.Job DescriptionKey ResponsibilitiesAssisting the Administration Officer and providing administrative support to the Complaints Team.Assess, validate, and determine whether complaints are suitable for investigation, including confirming details with all relevant partiesResolve complaints at an early stage where possible through mediation and pragmatic problem-solvingInvestigate straightforward cases and deliver fair, evidence-based decisions in line with regulations and standardsCommunicate outcomes clearly and empathetically, producing structured written decisions and engaging effectively with stakeholdersManage a personal caseload and support administrative processes, ensuring targets and service standards are metWorking flexibly and helping with other aspects of the business as required.The Successful ApplicantAbout YouYou'll be a self-starter who can prioritise tasks and work well independently. You'll have great people skills and an analytical, problem-solving mind. You will enjoy working as part of a team and prioritise reflecting and improving. You will be comfortable working as part of a small team and be prepared to challenge and be challenged as part of your day-to-day work.Essential Experience & SkillsAssisting the Administration Officer and providing administrative support to the Complaints Team.Assess, validate, and determine whether complaints are suitable for investigation, including confirming details with all relevant partiesResolve complaints at an early stage where possible through mediation and pragmatic problem-solvingInvestigate straightforward cases and deliver fair, evidence-based decisions in line with regulations and standardsCommunicate outcomes clearly and empathetically, producing structured written decisions and engaging effectively with stakeholdersManage a personal caseload and support administrative processes, ensuring targets and service standards are metWorking flexibly and helping with other aspects of the business as required.Other Criteria:The following experience would be helpful but is not an essential requirement for the role:Experience working in and/or an understanding of the enforcement industry, debt collection or financial servicesExperience investigating complaints for an organisation who is overseen by a regulator and/or ombudsmanApplication ProcessPlease submit:A CV (maximum 2 pages)Answers (max 250 words per question) to:Why are you interested in working for the ECB?What about your skills and experience make you the right person for this role?What does excellent complaint handling look like to you?Deadline: Wednesday 8th July 12:00Please send your application to: mohammadjameul@michaelpage.co.uk See the job description here What's on OfferSalary of £30,000 - £37,500 depending on experience25 days annual leave + bank holidays (rising to 30 with service)Forward-thinking set of family policies (covering enhanced maternity, adoption, partner and parental leave) ContactMohammad JameulQuote job refJN-062026-7044626Phone number+442072692127Job summaryJob functionPolicySubsectorRegulationSectorPublic SectorLocationEnglandContract typePermanentConsultant nameMohammad JameulConsultant phone+442072692127Job referenceJN-062026-7044626
