Save Job Back to Search Job Description Summary Similar JobsContact Centre ManagerSouth YorkshireAbout Our ClientOur Client is a forward thinking industry leader with a real passion for delivering exceptional customer experience during every encounter. Due to recent growth, they are looking for a new Contact Centre Manager in a newly created roleJob DescriptionLead the day-to-day performance of the contact centre, ensuring customer service and sales objectives are achieved.Ensure appropriate resource planning, workforce management, and scheduling to meet service demands.Monitor operational performance through KPIs, service levels, and productivity metricsAnalyse customer feedback, complaints, and satisfaction data to identify improvement opportunities.Lead service improvement initiatives that enhance customer outcomes and operational effectiveness.Lead initiatives to improve customer journeys, sales processes, and operational performance.Create and present key reports and data to board level stakeholders based on service and commercial performanceSupport change programmes and organisational transformation activitiesThe Successful ApplicantExperience leading a 50fte plus contact centre functionExperience of both customer service and inbound sales within a contact centre environmentAbility to engage with stakeholder at c-suite level through to frontline teamsAbility to motivate and inspire a large scale functionWhat's on OfferBase salary of between £50,000 & £55,000.Located in South Yorkshire (fully on site)Excellent opportunity to grow, develop and progress within the businessBonus of 10% plus excellent company benefitsContactZach JohnsonQuote job refJN-082026-7084599Phone number+44 113 243 7708Job summaryJob functionBusiness SupportSubsectorCustomer ServicesSectorRetailWhereSouth YorkshireContract typePermanentConsultant nameZach JohnsonConsultant phone+44 113 243 7708Job referenceJN-082026-7084599
