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CRM Business Analyst

London Permanent View Job Description
This role helps deliver and improve a global Salesforce CRM to support the admissions journey. You'll gather requirements, support new features, and help teams use the system effectively.
  • Renowned Education group
  • Shape a global CRM that improves family experience in a mission‑driven group.

About Our Client

A leading global education provider dedicated to improving the student and family experience.

Job Description

  • Gather and document CRM requirements across regions and schools.
  • Support the CRM roadmap by prioritising and refining backlog items.
  • Write clear user stories for new features and enhancements.
  • Assist in planning and executing CRM releases and school rollouts.
  • Support testing by creating business scenarios and validating solutions.
  • Maintain up‑to‑date process maps, documentation, and release notes.
  • Work with cross‑functional teams to improve CRM adoption and community engagement.
  • Collaborate with support teams to turn user issues into actionable system improvements.

The Successful Applicant

  • Strong experience in business analysis within a CRM environment.
  • Skilled in gathering requirements and writing clear, actionable user stories.
  • Confident working with Salesforce and agile tools like Jira.
  • Excellent communicator who collaborates well across teams and regionsDetail‑oriented, proactive, and eager to learn and improve processes.

What's on Offer

  • Competitive salary range of £55,000 to £58,000 per annum.
  • Permanent position based in London.



Contact
Olivia Bishop
Quote job ref
JN-032026-6982905
Phone number
+442072692210

Job summary

Job function
Marketing & Agency
Subsector
CRM Agencies
Sector
Not For Profit
Location
London
Contract type
Permanent
Consultant name
Olivia Bishop
Consultant phone
+442072692210
Job reference
JN-032026-6982905