Save Job Back to Search Job Description Summary Similar JobsCustomer Experience & Onboarding ManagerProfessional ServicesAbout Our ClientPage Group are working with a long standing client who are experience a period of sustained growth across the business. They are now looking to appoint the newly created role of Customer Experience & On-boarding Manager to join them at their Bradford Head Office (2 days on site). The role will focus on contract mobilisation, integrating new customers into the business (B2B) and being the face of the business to customers during the on boarding and start of their contract with the businessJob DescriptionDirectly manage customer relationships during the on-boarding period, providing support across the board and being the interface for the wider businessIntegrate new customers (B2B) into the business, working cross functionally with Sales, IT & other departments to ensure customers are all set for when contracts go liveProvide support to the sales function during tender stage, providing real life examples of successful on-boarding experiences, and displaying what the customer journey will look like from initial agreement to contract go liveTake ownership of any customer issues in a timely and proactive manor, looking to resolve with minimal impact to the customerProvide support to customers thought the early / initial stages of agreements, identifying potential issues before they arise, signposting customers and ensuring a seamless transition to BAU processesEnsure a world class service is provided to customers through clear and transparent communications, honest and open dialogue and a genuine interest in helping customersProvide reports to key stakeholders internally around customer behaviour and expectationsThe Successful ApplicantExperience in a similar CX & On-boarding roleHands on experience in supporting tenders and sales pitchesProven record of managing and building relationships with B2B customersCommercially astuteStrong attention to detailsAbility to forge strong working relationships across multiple stakeholder disciplinesWhat's on OfferThis is a great opportunity to join an industry leader within the Professional Service space as their new Customer Experience & On-boarding Manager.The role offers:£45,000 - £52,000hybrid working - 2 days on siteModern working environment25 days holiday (ability to buy and sell 5 days)Very generous pensions offeringThe role offers a genuine opportunity to grow and progress within the organisationA whole host of salary sacrifice benefitsContactZach JohnsonQuote job refJN-022026-6957776Phone number+44 113 243 7708Job summaryJob functionBusiness SupportSubsectorCustomer ServicesSectorBusiness ServicesLocationBradfordContract typePermanentConsultant nameZach JohnsonConsultant phone+44 113 243 7708Job referenceJN-022026-6957776
