Save Job Back to Search Job Description Summary Similar JobsCustomer Operations ManagerBradford / Hybrid (2 days on site)About Our ClientPage Group are pleased to be working in partnership with an industry leading, global corporate organisation, on the appointment of a new Customer Operations Manager. The role will be responsible for the creation, design and build of a new B2B service function, including all process, procedures and frameworkJob DescriptionCreate and build a new B2B Customer Operation with multiple teams and business functionsDesign and implement all customer operations focused process and procedures, with emphasis on excellent service and efficiencyEnsure regulatory requirement are achieved across the Customer OperationManagement of key customers and clients, ensuring contractual service levels are achievedImplement and drive KPI & SLA performance across the departmentDevelop and deliver an escalations management process focused on delivering the right outcome for customersDrive process and continuous improvement initiatives across the department, improving service levels, efficiency and timescalesEnd to end management of the overall customer journey across all touch-pointsDevelop reports and insight based on Service Levels and Customer Operations, driving meaningful recommendations and actions off the back of dataThe Successful ApplicantExperience leading a B2B Service Management functionClient management / outsource knowledge (desirable)Exposure to shared service / contact centre or outsource operationsCommercially aware and focusedManagement of the end to end customer journeyWhat's on Offer£65,000 - £80,000 depending on experience, plus 15% Bonus25 days holiday plus stat (ability to buy 5)Up to 10% matched pensionLife assurance & Private Medical InsuranceHybrid working - 2 days based in Bradford.Please note, the successful candidate will need to be based within a 60 minute commute fo BradfordContactZach JohnsonQuote job refJN-122025-6903072Phone number+44 113 243 7708Job summaryJob functionBusiness SupportSubsectorContact CentreSectorTechnology & TelecomsLocationBradfordContract typePermanentConsultant nameZach JohnsonConsultant phone+44 113 243 7708Job referenceJN-122025-6903072
