Save Job Back to Search Job Description Summary Similar JobsImmediate start, 6 month contract.Fantastic organisation with attractive salary and benefits.About Our ClientThe company is a reputable organisation operating within the business services industry. They are committed to providing exceptional customer service and maintaining operational efficiency to uphold their reputation in the market. Based in Ripponden.Job DescriptionAct as the primary point of contact for customers, owning communication throughout the resolution journey and providing clear updates while managing expectationsBuild trust through consistent, professional, and proactive engagement, ensuring continuity, transparency, and accountabilityCoordinate complex, multi-step customer issues across Operations, Finance, Sales, and other support teamsDrive progress on complex or long-running cases by maintaining momentum, removing blockers, and escalating to Resolution Experts when requiredWork in structured partnership with Customer Advisors to progress actions and gather informationLead root cause analysis on complex and recurring issues, identifying trends and systemic weaknessesTranslate customer insight into clear, evidence-based feedback and support preventative actions to reduce repeat issuesMaintain awareness of customer sentiment, risk, and relationship health, supporting retention and renewal activity with Sales and Customer SuccessEnsure all communication is accurate, professional, and aligned with governance, maintaining complete and reliable customer recordsProvide regular reports to senior management on customer service performance.Identify opportunities for improving customer service processes and practices.The Successful ApplicantA successful Customer Resolution Manager should have:Proven experience in customer service or customer resolution roles .Strong problem-solving and decision-making abilities.Excellent communication and interpersonal skills.Ability to work collaboratively across teams and departments.Proficiency in using customer service software and tools.A commitment to delivering exceptional customer experiences.What's on OfferCompetitive salary ranging from £28000 to £3200.28 days of holiday leave.Access to an on-site gym.Subsidised canteen for employees.On-site parking facilities.ContactDanielle HughesQuote job refJN-012026-6914260Phone number+44 151 255 3756Job summaryJob functionSalesSubsectorBusiness ServicesSectorBusiness ServicesLocationWest YorkshireContract typeTemporaryConsultant nameDanielle HughesConsultant phone+44 151 255 3756Job referenceJN-012026-6914260
