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Customer Service Manager

City of London Permanent View Job Description
Oversee a high‑performing customer service team within a leading banking organisation, ensuring exceptional service delivery across all customer touch points. This role requires strong leadership capabilities, effective problem‑solving, and confident decision‑making to drive team performance, maintain service excellence, and support continuous improvement across the function.
  • Grow your leadership career in a fast‑paced, customer‑focused role.
  • Support a team and shape customer experience in a high-performing bank.

About Our Client

The client is a well‑established banking organisation known for its strong customer‑centric culture and commitment to service excellence. They offer a collaborative, fast‑paced environment where leaders are empowered to drive improvements and shape the future of their customer operations.

Job Description

In this role you will:

  • Lead and motivate the customer service team to consistently meet and exceed performance targets.
  • Develop and execute initiatives that strengthen customer satisfaction and support long‑term retention.
  • Monitor individual and team performance, providing regular coaching, guidance, and constructive feedback.
  • Handle escalated customer issues promptly and professionally, ensuring effective resolution.
  • Review service metrics and produce clear, insightful reports for senior management.
  • Work closely with cross‑functional teams to optimise processes and enhance overall service delivery.
  • Maintain strict adherence to company policies, regulatory requirements, and industry standards.
  • Proactively identify areas for improvement and drive continuous development within the team.

The Successful Applicant

To be considered you will have:

  • Experience in a banking environment or similar financial services industry.
  • Proven experience in team management within customer service or a similar role.
  • Strong problem-solving and decision-making skills.
  • A results-driven approach with a focus on customer satisfaction.
  • Excellent communication and interpersonal skills.
  • Proficiency in analysing data and preparing reports.
  • Knowledge of the business services industry is desirable.

What's on Offer

This role offers:

  • Competitive salary ranging from £40,000 to £45,000 per annum.
  • Permanent position in central London location.
  • Be part of a medium-sized organisation with a focus on professional excellence.
  • Work in a collaborative environment that values innovation and improvement.



If you are ready to take the next step in your career as a Customer Service Manager, we encourage you to apply today!

Contact
Imogen Stythe
Quote job ref
JN-012026-6925799
Phone number
+442072692138

Job summary

Job function
Business Support
Subsector
Customer Services
Sector
Financial Services
Location
City of London
Contract type
Permanent
Consultant name
Imogen Stythe
Consultant phone
+442072692138
Job reference
JN-012026-6925799