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Customer Service Officer

City of London Permanent View Job Description
Handle inbound calls within a supportive, mid‑sized team, providing confident and friendly assistance to customers across a wide range of financial queries. You'll learn our products in depth, demonstrate resilience in a fast‑paced environment, and deliver an excellent phone experience with every interaction.
  • Make a real impact by helping customers and delivering excellent service daily.
  • Join a reputable financial organisation committed to service excellence.

About Our Client

Our client is a well‑established financial provider known for delivering reliable, customer‑focused banking solutions to individuals and small businesses. With a strong reputation for innovation and service excellence, they offer a supportive environment where employees can grow, develop, and make a real impact.

Job Description

You will be responsible for:

  • Handling inbound customer calls, providing friendly and efficient support across a range of financial products and services.
  • Resolve queries confidently by learning and applying product knowledge to deliver accurate information.
  • Maintain a professional phone manner, ensuring every customer receives a positive and reassuring experience.
  • Work collaboratively within a mid‑sized team to meet service levels and contribute to a supportive team culture.
  • Accurately log customer interactions and follow internal processes to ensure compliance and high-quality service.
  • Manage challenging or complex situations with resilience, staying calm under pressure and finding effective solutions.

The Successful Applicant

A successful Customer Service Officer should have:

  • A confident and professional phone manner with the ability to build rapport quickly.
  • Strong communication skills and the ability to explain information clearly to customers.
  • Resilience and the ability to stay calm and solutions‑focused under pressure.
  • A willingness to learn financial products and apply new knowledge to customer queries.
  • Problem‑solving skills with a proactive approach to supporting customers.
  • Good attention to detail and the ability to follow regulated processes accurately.
  • A positive attitude and desire to contribute to a supportive team environment.
  • Previous customer service experience (contact centre or face‑to‑face) is beneficial but not essential.

What's on Offer

You will have:

  • A permanent position with opportunities for career growth.
  • A supportive and professional work environment within the financial services sector.
  • Comprehensive training to excel in the role.
  • Convenient central location with accessible by transport links.



If you are enthusiastic about providing excellent customer service and eager to contribute to a reputable organisation, apply now to become a Customer Service Officer.

Contact
Imogen Stythe
Quote job ref
JN-022026-6940297
Phone number
+442072692138

Job summary

Job function
Business Support
Subsector
Contact Centre
Sector
Financial Services
Location
City of London
Contract type
Permanent
Consultant name
Imogen Stythe
Consultant phone
+442072692138
Job reference
JN-022026-6940297