Back to search

Enquiry Management Officer

Gwynedd Permanent £31,000 - £37,000 per year View Job Description
We are looking for a detail-oriented Enquiry Management Officer to join a forward-thinking organisation within the Not For Profit industry. This role is based in North Wales and requires a dedicated individual to manage and enhance enquiry processes effectively.
  • Hybrid role 2 days on site
  • Potential career progression

About Our Client

The organisation operates in the Not For Profit sector and is committed to delivering impactful services. As a medium-sized organisation, they focus on creating value and fostering growth within their community. The company supports a collaborative work environment and offers opportunities for professional development.

Job Description

  • Manage and respond to a variety of enquiries efficiently and professionally.
  • Develop and maintain a streamlined enquiry management process.
  • Collaborate with the Marketing & Agency team to ensure effective communication strategies.
  • Utilise data to analyse enquiry trends and suggest improvements.
  • Provide regular updates to stakeholders on enquiry progress and outcomes.
  • Ensure all enquiries are handled in compliance with organisational standards and policies.
  • Support the development of resources and tools to improve enquiry handling.
  • Assist in training team members on best practices for enquiry management.

The Successful Applicant

A successful Enquiry Management Officer should have:

  • Relevant experience in handling and managing enquiries within a professional setting.
  • Welsh speaking
  • A strong understanding of communication strategies within the Not For Profit industry.
  • The ability to analyse data and provide actionable insights.
  • Excellent organisational and time management skills.
  • Proficiency in relevant software and tools to manage enquiries effectively.
  • A proactive approach to problem-solving and process improvement.
  • A commitment to maintaining high standards of customer service.

What's on Offer

  • A competitive salary ranging from £31,000 to £37,000.
  • Permanent role within the Not For Profit sector.
  • Opportunities for professional growth and development.
  • Collaborative and supportive work environment in North Wales.
  • Additional benefits to be confirmed.



If you are passionate about making a difference and believe you have the skills to succeed as an Enquiry Management Officer, we encourage you to apply today!

Contact
Nicola Adam
Quote job ref
JN-032026-6970180
Phone number
+441618286208

Job summary

Job function
Public Sector
Subsector
Education
Sector
Not For Profit
Location
Gwynedd
Contract type
Permanent
Consultant name
Nicola Adam
Consultant phone
+441618286208
Job reference
JN-032026-6970180