Front of House Manager

· To coordinate the day to day running of the establishment including financial responsibility and make sound key decisions impacting the finances

· To manage rotas and agency bookings as well as costs

· To develop professional relationships with clients

· To develop professional relationships with staff and business stakeholders

· Identify areas of improvement to continually drive performance and business efficiency

· Organise and facilitate viewings for new enquiries with support from manager to keep occupancy levels high

· Develop monthly reports for management and director evaluation

· To oversee all front of house staff's workload and daily tasks

· To manage daily administration tasks and provide task instructions to team member

· Provide the manager with administrative support when required

· Provide the manager with regular updates on front of house, staff or families queries or concerns.

· Daily management of staff rota with input from care home manager

· Daily management of online HR and rota management system

· Coordinate staff communication

· Provide administrative support to care home departments

· Manage new employee onboarding process

· Manage project and care home activities evidence folders