Head of Operations

The Head of Operations role will form part of the senior leadership team and report to the CEO. Based at our client's operation in Portsmouth, key responsibilities will include:

• Define and execute a 3-year operational vision to support the company growth objectives.
• Manage supplier relationships, embedding agreements with key suppliers that define terms for OTIF, quality standards and price stability.
• Contribute to strategic planning as a member of the SLT by presenting KPI's, quarterly project updates, and long-term operational plans.
• Develop a carrier strategy to ensure shipping costs are consistently covered by customer invoicing.
• Develop and implement cost reduction strategies, including supplier changes where necessary.
• Explore opportunities to bring final assembly processes in-house to enhance control over production quality
• Foster a culture of ownership and high standards across all office and operational environments.
• Drive process documentation across all departments; create and maintain a comprehensive company processes handbook.
• Prepare for ISO 9001 certification by implementing quality management systems aligned with international standards.