Back to search

IT Assistant

High Wycombe Permanent £28,000 - £35,000 per year View Job Description
The role supports end users across a busy professional services environment, providing timely technical assistance and maintaining high service standards. It requires someone who enjoys solving problems, working with a range of IT systems, and contributing to a dependable, customer‑focused support function that keeps the organisation operating smoothly.
  • Well respected company with strong investment in technology
  • Gain hands‑on experience across varied IT systems

About Our Client

IT Assistant (1st/2nd Line), High Wycombe: The company is a well established professional services firm with multiple offices, modern systems, and a strong reputation for quality. They invest in technology, value collaboration, and provide a supportive working culture focused on delivering excellent service to their clients.

Job Description

IT Assistant (1st/2nd Line), High Wycombe:

* Provide daily technical support to users across multiple sites
* Deal with 1st and 2nd line queries
* Assist with training
* Resolve hardware, software and network issues efficiently
* Maintain and update IT systems, equipment and documentation
* Set up new starters with devices, access and permissions
* Monitor and manage support tickets to agreed SLAs
* Assist with system upgrades and improvement projects
* Install and configure laptops, peripherals and applications
* Ensure security policies and procedures are followed

The Successful Applicant

IT Assistant (1st/2nd Line), High Wycombe

  • Previous experience in an IT support or service desk role
  • Experience of Active Directory, Networking, Windows 10 & 11, and trouble shooting printers, scanners, PCs, mobiles and tables
  • Confident troubleshooting hardware and software problems
  • Strong communication skills with a customer focused approach
  • Ability to manage workload and meet agreed deadlines
  • Familiar with Microsoft 365 and Windows environments
  • Comfortable supporting users at different technical levels
  • Organised and methodical with good attention to detail
  • Keen to learn new systems and develop technical skills

What's on Offer

Salary of circa £28,000 to £35,000 dependant upon experience.

Contact
Mark Norrish
Quote job ref
JN-032026-6981805
Phone number
+44 118 955 9046

Job summary

Job function
Business Support
Subsector
Customer Services
Sector
Business Services
Location
High Wycombe
Contract type
Permanent
Consultant name
Mark Norrish
Consultant phone
+44 118 955 9046
Job reference
JN-032026-6981805