Save Job Back to Search Job Description Summary Similar JobsLeading Environmental CharityHelp transform a charity's communication through a key CRM upgrade.About Our ClientThe client is a long‑established UK charity involved in public engagement, education and community‑focused programmes.Job DescriptionLeads the organisation‑wide contact strategy across email, SMS and push.Manages the transition to a new Microsoft Dynamics 365 CRM and moves the organisation towards automated journeys.Works with teams across both commercial and charitable areas to support key campaigns.Ensures best‑practice data management, including accuracy, cleanliness and compliance.Builds and optimises automated customer journeys using the Customer Insight Journeys platform.Drives a test‑and‑learn culture through A/B testing, analysis and reporting.Influences CRM implementation and collaborates with internal and external technical partners.The Successful ApplicantStrong experience in CRM, marketing automation and delivering digital customer journeys.Confident working with data, segmentation and analytics to drive better engagement.Hands‑on skills with enterprise CRM platforms such as Microsoft Dynamics or similar.Able to manage multiple stakeholders and work across both commercial and charitable teams.Skilled at improving data quality, deliverability, consent and compliance.Comfortable leading others, developing two associates and setting clear goals.Organised, proactive and able to handle a high volume of projects in a fast‑moving environment.What's on OfferSalary 56KA permanent position based in London or close to Surrey.Hybrid OpportunityContactOlivia BishopQuote job refJN-022026-6957672Phone number+442072692210Job summaryJob functionMarketing & AgencySubsectorCRM AgenciesSectorNot For ProfitLocationLondonContract typePermanentConsultant nameOlivia BishopConsultant phone+442072692210Job referenceJN-022026-6957672
