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Operations & Relationship Manager

Liverpool Permanent £36,000 - £44,000 per year View Job Description
This Facilities Management role in the Public Sector focuses on overseeing operational and resource management to ensure smooth day-to-day functioning. You'll play a key part in ensuring services run efficiently and meet the needs of the organisation.
  • Build strong relationships and deliver exceptional customer service
  • Manage your own portfolio across the north west patch.

About Our Client

We're partnering with a highly respected organisation responsible for managing a portfolio of healthcare and community-focused properties across the UK. They are seeking an Operations & Relationship Manager to play a pivotal role in ensuring their buildings remain safe, compliant, welcoming, and at the heart of the communities they serve

Job Description

  • Manage the operational performance of a portfolio of healthcare and community facilities.
  • Conduct building inspections, health and safety reviews, audits, and compliance checks.
  • Monitor hard and soft FM service delivery and drive continuous improvement.
  • Lead tenant engagement activities and act as the first point of contact for building users.
  • Organise and facilitate stakeholder meetings, inductions, and communication programmes.
  • Support fire safety, water hygiene, PAT testing, and wider compliance obligations.
  • Coordinate minor works, contractor activities, and operational project support.
  • Drive customer satisfaction initiatives and manage feedback, complaints, and service improvements.
  • Support sustainability programmes and environmental initiatives.



The Successful Applicant

The ideal candidate for this role with have:

  • Experience within Facilities Management, Estates Management, Property Management, Building Management, or a similar operational environment.
  • Strong customer service and stakeholder management skills.
  • Knowledge of health and safety and property compliance requirements.
  • Experience managing relationships with tenants, customers, contractors, or service providers.
  • Excellent organisational and communication skills.
  • A proactive, solutions-focused approach with the ability to manage multiple priorities.
  • Confidence presenting information and leading meetings with stakeholders.
  • Strong IT and administrative skills, including Microsoft Office and digital Project coordination or lifecycle experience.
  • Understanding of social value, community engagement, or ESG initiatives.



What's on Offer

  • Competitive salary and benefits package.
  • Permanent position offering job stability.
  • Opportunities to contribute to the Public Sector in a meaningful way.



If you're interested in this role, apply now.

People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.

Contact
James Balaam
Quote job ref
JN-082026-7082868
Phone number
+441212309367

Job summary

Job function
Facilities Management
Subsector
Facilities Management
Sector
Property
Where
Liverpool
Contract type
Permanent
Consultant name
James Balaam
Consultant phone
+441212309367
Job reference
JN-082026-7082868