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Pensions / SIPP Client Services Manager

Manchester Permanent £65,000 - £70,000 per year View Job Description
This is an exciting opportunity for a motivated professional to join a leading Investment financial services provider in Manchester. The role involves delivering exceptional client service management within pensions and SIPP administration, ensuring the highest standards are maintained.
  • Permananent role based in a leading pensions business in Manchester
  • Permanent role, £70k base + £25-30k bonus

About Our Client

The hiring company is a well-established organisation within the pensions and general investment financial services industry. They are recognised for their strong presence and expertise in providing tailored solutions to their clients. The company operates a large team ethos, offering a professional and collaborative environment good for anyone who is looking to stay and progress within one business!

Job Description

Candidate Summary - SIPP Client Services Manager Role

This is a newly created leadership position within a fast‑growing direct‑to‑consumer investment platform, focused on pensions and retirement services. The role requires an exceptional and influential people leader with a proven track record in building high‑performing teams, driving capability uplift, and embedding a culture of accountability and excellence.

While strong pension knowledge is valuable, the primary focus is transformational leadership-setting strategic direction, strengthening operational processes, inspiring teams, and establishing the SIPP function as a centre of excellence. The role involves preparing the operation for the future of retirement, scaling efficiently, and leveraging technology to enhance the operating model.

The position is based in a flagship office in Manchester, within a dynamic and diverse business committed to a culture grounded in care, inclusion, integrity, and tenacity.Responsibilities - Summary, Pensions / SIPP Client Services Manager

  • Provide strong, inspirational leadership to SIPP Client Services teams, driving accountability and a high‑performance culture.
  • Monitor KPIs and SLAs, taking corrective action where needed to maintain service quality.
  • Coach and develop leaders and specialists to ensure the team has the capability and structure to support rapid growth.
  • Lead cultural evolution within the SIPP function, promoting client‑centric behaviours and continuous improvement.
  • Drive process optimisation and automation to enhance efficiency and client outcomes.
  • Act as an escalation point for complex or sensitive SIPP issues, ensuring compliant and high‑quality resolutions.
  • Partner with Technology, Risk, Compliance, Product, and Oversight to strengthen processes and improve client journeys.
  • Use data and client insight to identify trends and inform strategic decisions across retirement operations.
  • Oversee resource and workforce planning to ensure capacity aligns with demand and supports operational flexibility.
  • Maintain deep technical expertise within the specialist SIPP team, while enabling generalist teams to operate effectively at scale.

The Successful Applicant

Essential Skills & Experience - Summary, Pensions / SIPP Client Services Manager

  • Minimum 5 years' experience leading multidisciplinary, client‑facing teams within financial services.
  • Proven people‑leadership capability, with a track record of uplifting performance and developing high‑performing teams.
  • Strong understanding of pensions, SIPP operations, and the regulatory landscape, with the ability to guide technical specialists and ensure compliant delivery.
  • Excellent communication skills, able to simplify complexity, influence stakeholders, and set clear direction.
  • Demonstrated experience leading through change, improving operations, embedding structure, and driving continuous improvement.
  • Relevant industry certifications (e.g., CII, PMI).
  • A leadership style focused on developing people, building capability, and fostering a culture that brings out the best in teams - not just improving processes



What's on Offer

  • Pensions / SIPP Client Services Manager role
  • A package, £70k base plus £25-30k bonus
  • A permanent role based in Manchester, offering stability and growth opportunities
  • Hybrid working
  • Pension scheme with employer contributions.
  • Private medical cover and income protection.
  • Access to flexible benefits including tech scheme and cycle to work.



If you are passionate about delivering exceptional client services in pensions and SIPP administration, we encourage you to apply for this opportunity in Manchester today!

Contact
Esther Blunsdon
Quote job ref
JN-032026-6984063
Phone number
+44 207 776 5947

Job summary

Job function
Banking & Financial Services
Subsector
Operations / Middle Office - Asset Management
Sector
Financial Services
Location
Manchester
Contract type
Permanent
Consultant name
Esther Blunsdon
Consultant phone
+44 207 776 5947
Job reference
JN-032026-6984063