Project Liaison Officer

To investigate and pursue customer enquiries on a variety of issues to resolve customer problems including interviewing relevant parties effectively and efficiently and report findings in written and verbal form to the Site Manager and/or Project Manager.

- To ensure that all complaints are actioned in accordance with NCCHS Complaints Policy, escalating to the Project Manager where necessary and to promote a culture whereby tenants and customers are listened too at all times. - To ensure compliments are recorded and used in a way to promote the business and engage the workforce.

- To be the first point of contact for customer information for Nottingham City Council Housing Services (NCCHS), co ordinating a comprehensive service and ensuring effective liaison.

- To liaise with customers on investment plans and works programmes for all projects providing them with guidance, this will include attendance at individual customer inductions, Constructor Partner monthly surgeries and the like, open days and any other corporate events where requested.

- Gather tenant satisfaction data, analyse trends, and produce reports/action plans with the Project Manager to improve service performance