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Receptionist/Scheduler

City of London Permanent £33,000 - £344,000 per year View Job Description
This is a brilliant opportunity for a professional, people‑centred Receptionist with experience scheduling repairs in a housing environment. You'll provide a warm front‑of‑house presence while helping residents with queries around repairs, damp and mould, access issues and urgent works.
  • Be the welcoming face of a valued community‑focused housing organisation
  • Combine reception work with meaningful tenant‑facing problem‑solving

About Our Client

Our client is a resident‑managed housing organisation known for its strong community values and commitment to delivering responsive, high‑quality services. With a hands‑on approach and close connection to the tenants they serve, they offer a friendly and supportive working environment where every role makes a visible difference.

Job Description

  • Provide friendly, professional front‑of‑house reception services, greeting residents, visitors and contractors
  • Act as a first point of contact for tenant queries, including repairs, damp and mould, access needs and follow‑up questions
  • Log repairs accurately and schedule work for in‑house operatives and external contractors
  • Manage appointment calendars and diaries, ensuring efficient use of available time slots
  • Support residents in booking inspections, surveys, compliance checks and post‑works visits
  • Maintain accurate communication logs and databases
  • Handle calls, emails and walk‑in enquiries with empathy and professionalism
  • Assist with general admin including invoice support, trackers, reports and documentation
  • Monitor progress of works and follow up where necessary to ensure completion
  • Collaborate with the property services team to support smooth day‑to‑day operations

The Successful Applicant

A successful Receptionist should have:

  • Experienced in front‑of‑house, reception or high‑volume customer service roles
  • Background in housing, property, repairs or scheduling (essential)
  • Confident scheduling operatives, managing diaries and coordinating contractors
  • Strong communication and people skills, with the ability to remain calm and helpful
  • Comfortable dealing with sensitive issues such as damp, mould and disrepair queries
  • Excellent attention to detail, with strong administrative discipline
  • Proficient in Microsoft Office, especially Excel
  • Positive, solutions‑focused and able to manage competing priorities
  • A team player with empathy, resilience and a commitment to resident service

What's on Offer

  • A competitive salary of £33,000 - £33,400 per annum.
  • Permanent position in a reputable Housing organisation.
  • 4-5 day per week in the office (varying week on week)
  • Located in the vibrant city of London.
  • 27 days annual leave + bank holidays
  • An opportunity to work in a professional and supportive environment.



If you are enthusiastic about this Receptionist role and ready to bring your skills to the Property industry in London, we encourage you to apply today.

Contact
Jess Hines
Quote job ref
JN-022026-6942078
Phone number
+442072692162

Job summary

Job function
Business Support
Subsector
Receptionist
Sector
Not For Profit
Location
City of London
Contract type
Permanent
Consultant name
Jess Hines
Consultant phone
+442072692162
Job reference
JN-022026-6942078