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Resident Liaison Officer

Redditch Permanent £30,000 - £35,000 per year View Job Description
As a Resident Liaison Officer in Redditch, you'll be the key point of contact between residents and the property team, ensuring everyone is kept informed and satisfied throughout projects. Your role will help the business run smoothly by addressing queries, resolving concerns, and maintaining strong relationships with residents.
  • Competitive Salary
  • Established Organisation

About Our Client

This position is within the property industry, based in Redditch.

Job Description

  • Act as the primary contact for residents, addressing queries and concerns promptly.
  • Ensure residents are informed about project timelines and updates.
  • Coordinate access to properties for necessary works.
  • Log and resolve complaints effectively, maintaining a high level of customer service.
  • Conduct regular visits to properties to check on progress and resident satisfaction.
  • Collaborate with the property team to address resident needs and feedback.
  • Produce clear and accurate reports on resident interactions and project progress.
  • Support the delivery of high-quality property services to residents.

The Successful Applicant

A successful Resident Liaison Officer should have:

  • Strong communication and interpersonal skills to liaise effectively with residents.
  • Experience in a customer-facing role, ideally within the property industry.
  • Ability to handle complaints and resolve issues diplomatically.
  • Organisational skills to manage multiple tasks and priorities.
  • A proactive approach to problem-solving and building relationships.
  • Basic IT skills for reporting and communication purposes.

What's on Offer

  • Salary ranging from £30,000 to £35,000, dependent on the level of experience.
  • Permanent position within the property industry.
  • Based in Redditch, with travel across stock - Herefordshire / Worcestershire / Dudley/ Stourbridge / West Bromwich / Birmingham / Coventry and Warwickshire.



If you're interested in this role, apply now.

People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.

Contact
Matt Facer
Quote job ref
JN-082026-7078839
Phone number
+441618286219

Job summary

Job function
Property
Subsector
Property & Asset Management
Sector
Property
Where
Redditch
Contract type
Permanent
Consultant name
Matt Facer
Consultant phone
+441618286219
Job reference
JN-082026-7078839