Back to search

Support Analyst

City of London Permanent £35,000 - £37,000 per year View Job Description
This Support Analyst role involves maintaining and running multiple exchange platforms, providing first-line support, and ensuring the smooth operation of trading systems. The position requires a mix of technical troubleshooting, client communication, and collaboration with other departments.
  • Work in a dynamic and growing financial technology company
  • Competitive salary with excellent benefits, including private medical insurance

About Our Client

The client is a cutting-edge financial technology company operating in the UK and EU, known for its innovative approach to trading, including subscription pricing models and advanced exchange infrastructure. The firm is a challenger in financial services markets, offering both primary listings and secondary trading of equities, as well as licensing proprietary technology globally.

Job Description

The responsibilities of the Support Analyst include:

  • Day-to-day maintenance and operation of exchange platforms.
  • First-line support, including handling phone calls and help desk queries, and escalating issues when necessary.
  • Troubleshooting, issue diagnosis, and internal escalation.
  • Managing security reference data for all platforms.
  • Collaborating with departments such as Compliance, Infrastructure, and Sales to monitor live operations.
  • Raising and deploying changes to support platform operations and compiling reports on any outages.



The Successful Applicant

The successful Support Analyst candidate will have a degree-level qualification (likely in mathematics or computer science) or equivalent experience, strong technical skills including proficiency in SQL, Unix/Linux, and scripting languages, and experience in the UK and EU equity markets. They should be an effective communicator, self-motivated, and capable of working both independently and as part of a team. Prior experience with FIX Protocol is desired, along with the ability to explain technical concepts to a non-technical audience.

What's on Offer

The successful Support Analyst candidate will receive a competitive salary, generous annual leave, and access to a range of benefits including private medical insurance, a company pension, and a share incentive plan. Additionally, the role offers flexible working hours and the opportunity to work in a supportive, collaborative environment based in the City of London.

Contact
Felix Marufu
Quote job ref
JN-032026-6976949
Phone number
+44 207 645 1441

Job summary

Job function
Banking & Financial Services
Subsector
Operations / Middle Office - Asset Management
Sector
Financial Services
Location
City of London
Contract type
Permanent
Consultant name
Felix Marufu
Consultant phone
+44 207 645 1441
Job reference
JN-032026-6976949