Transformation Lead (Charity)

As the Transformation Lead, you'll work closely with business leaders, operational teams, project managers, and technology partners to ensure change is delivered successfully and benefits are fully realised.

• Leading business change activities across a portfolio of transformation and improvement programmes.
• Supporting the delivery of system implementations, upgrades, enhancements, and digital transformation initiatives.
• Assessing the business impact of change and developing plans to support successful adoption.
• Working with stakeholders to understand current processes and identify opportunities for improvement, simplification, and automation.
• Developing and delivering change management strategies, communication plans, and stakeholder engagement activities.
• Coordinating business readiness activities to ensure teams are prepared for new systems, processes, and ways of working.
• Supporting User Acceptance Testing (UAT), ensuring business requirements are met and solutions are fit for purpose before go-live.
• Working with subject matter experts to develop test scenarios, manage testing activities, and resolve issues throughout implementation.
• Designing and coordinating training programmes, user guides, and support materials to ensure colleagues have the knowledge and confidence to adopt new processes and technology.
• Monitoring adoption, measuring benefits realisation, and identifying further opportunities for continuous improvement.
• Managing risks, dependencies, and potential barriers to successful change delivery.
• Acting as a champion for change, helping to embed a culture of innovation, continuous improvement, and operational excellence.