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This is a business-critical transformation leadership role responsible for reimagining customer engagement, service and inside sales across a complex global organisation. The successful candidate will define and deliver the future customer operating model, transforming end-to-end customer journeys through AI, automation, digital, self-service and contact centre capabilities to create a scalable, multilingual and commercially high-performing organisation.
This is a pivotal role for a commercially minded professional who thrives on building relationships, winning new business, developing high-performing teams, and delivering exceptional client service. The successful candidate will play a key role in shaping the future growth of the practice while overseeing a diverse portfolio of owner-managed businesses, SMEs, and entrepreneurial clients.
This Head of Maintenance role leads all maintenance operations, managing outsourced contractors, maintenance budgets, statutory compliance, and the performance of critical building and engineering systems. It is a senior leadership position focused on ensuring a safe, compliant, efficient estate while driving service improvements.
An opportunity for an experienced interim professional to lead the design of a future service model supporting the creation of a new Town Council. This assignment requires a hands-on specialist who can rapidly assess current arrangements, develop a detailed cost allocation and recharge model, establish governance and contract management frameworks, and deliver a practical, implementable roadmap.
An experienced Business Transformation Manager / Change Consultant is required to support a major accommodation transformation programme alongside the implementation of a new technology platform. The role will lead change strategy, operating model development, process improvement, stakeholder engagement, adoption planning, and benefits realisation to ensure successful delivery of organisational and operational change.
As the Head of Corporate Services, you'll report into the Managing Director and oversee the day-to-day running of essential business support functions, ensuring they operate smoothly and efficiently. This role is key to driving organisational effectiveness through strategic planning and effective operations.
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