Temp FAQs

How do I create my portal login? 

This video guide will show you how to set up your login details and access the PageTimesheets portal.  

How do I reset my password? 

On the PageTimesheets portal, click ‘Forgot Password’. You will receive an e-mail from backofficeportal@michaelpage.com with your user ID and unique reference. Follow the link in the e-mail to reset your username and password. Please note that the email may appear in your junk or spam folder.

How do I accept my assignment documents? 

Once you have created your username and password on the PageTimesheets portal and entered in the required information, you will be prompted to accept your assignment documents.

1. To accept the documents, click on ‘View & Accept’ – this will open the document
2. Read the document, and scroll to the bottom of it
3. Tick the box and click ‘Accept’
4. Repeat for each document

What does “Opting In” or “Opting Out” mean?

This refers to the Conduct of Employment Agencies and Employment Businesses Regulations 2003 (UK). These rules set minimum standards for how recruitment agencies and recruitment businesses operate. 

If you're working through a limited company, you can choose to opt out of these regulations. To do so, you must sign and return an opt-out agreement before your contract starts. 

Please note that we cannot advise you on whether to opt in or out. This is a personal decision, and we recommend you seek independent legal advice. 

Click here to see an article that can be beneficial in making the decision.

What do I do if I don’t have a P45?

• If you have a P45, please send it to tempservices@michaelpage.com for us to process it.
• If you do not have a P45, you need to complete the “Employee Statement” on the Pagetimesheets portal. To do this, please login and go to ‘Your Data’ Click on ‘P45/Employee Statement’ and complete the form. Once completed, go back to the top of the page to save your changes.

How do I enter my timesheets? 

This video guide will walk you through the steps to submit your hours correctly. 

How do I resubmit a timesheet if required? 

1. Go to ‘Timesheets > ‘Enter Timesheet’
2. Choose the correct ‘Period Ending’ from the dropdown
3. Click ‘View’ > ‘Cancel Authorisation’
4. Make any changes, then resubmit for approval 

What if I forgot to enter hours? 

You can add missed hours retroactively:

1. Go to ‘Timesheets' > ‘Enter Timesheet’
2. Select the correct ‘Period Ending’
3. Click the ‘Add’ button (top right corner)
4. Enter only the missing hours
5. Submit for online authorisation 

How do I delete a timesheet?

If you need to delete a timesheet due to an error, or by request from our payroll team, please follow the below steps:

1. Go to ‘Timesheets' > ‘Enter Timesheet’
2. Select the correct ‘Period Ending’ from the dropdown
3. Click ‘View’ to access the timesheet
4. Click ‘Cancel Authorisation’ and then press ‘Back’ to come out of the timesheet
5. Click the ‘Delete’ button that should appear next to ‘View’

My authoriser missed the deadline to approve my timesheet, but I enter my timesheets on a system other than PageTimesheets. What do I do? 

If timesheets are being submitted through any other portal than PageTimesheets and the deadline is missed, please notify tempservices@michaelpage.com so we can advise the payroll team. Otherwise, payment will not be made.

Please be aware of the deadline for timesheets being processed, which is at 12pm on Tuesdays. 

How do I enter hours worked on a Bank Holiday? 

Bank holidays will be greyed out on the timesheets as standard.  

If you have worked a bank holiday, please press the ‘Enable Bank holidays’ button, which you can locate at the top right corner of the screen. This will remove the grey out of the box, enabling you to enter your hours.   

Where can I find and download my payslips/remittances? 

1. Log in to the PageTimesheets portal
2. Click ‘Your Data’ on the left-hand menu
3. At the top of the next page, click ‘Payslips’ or ‘Remittance’
4. Click ‘View’ next to the payslip you want to download
5. It will automatically save as a PDF in your downloads folder 

How does holiday pay work? 

If you're on a “Pay + Holiday” rate, your holiday pay is paid every hour/day you work on top of the basic hourly/daily pay rate. This is detailed in the assignment schedule you would have agreed to upon accepting your assignment documents. The two rates are separately listed on your payslip, for convenience.  

How do I submit expenses?

You can find our standard expense form here.  

Important notes:

• Convert all foreign currency to GBP
• Attach VAT receipts/invoices (except for mileage)
• Mileage claims must exclude commuting
• Client approval is required for all claims. This can be provided either via email or directly on the form.

Mileage details required (if applicable):

• Number of miles travelled
• Date of travel
• Rate used (please find more info here)
• Total amount claimed

Submission instructions:

• Send your completed form, receipts and approval to: contractorexpenses@michaelpage.com
• If you submit timesheets through another portal than PageTimesheets, please check with tempservices@michaelpage.com  for the correct expense submission process 

How does tax work for temporary workers?

HMRC calculates your tax based on your earnings to date within the current tax year. You can use HMRC’s online tax calculator to estimate your deductions and understand how much tax you may owe. 

What do I do if my tax code looks incorrect?

If you think your tax code is incorrect, contact HMRC directly at 0300 200 3300. You will need our reference, which can be obtained from our Temp Services team (tempservices@michaelpage.com). Please note that Michael Page is unable to change tax codes for you, only HMRC can do this.

Can I get a P60? 

You’ll receive a P60 only if you were working with Michael Page at the end of the tax year. If your assignment ended before the tax year closed, we cannot issue a P60. You can find more information here. 

Can I be paid monthly?

Yes, but here are some facts about monthly payments that you should be aware of:

• Your salary is paid when the last day of the month has been approved for payment. This means that if the last day of the month is a Monday, you will receive your pay on the Wednesday of the following week and not at the end of the month. Monthly and weekly payments are subject to the same rules: you must wait until the following Wednesday for the payment to go through.
• Online payments can be approved either weekly or at the end of the month. Our system automatically blocks the payment so that it can be processed on a monthly basis.
• The chosen payment method cannot be changed during the course of the contract. You can only switch back to weekly payments when your contract is extended.

Am I entitled to sick pay? 

If you're a PAYE temporary worker, you won’t receive company sick pay, but you may be entitled to Statutory Sick Pay (SSP).  

• Click here to read more about SSP eligibility
• Click here to read about what you will receive

Required documentation:

• Sick for less than 7 days: Submit a Self-Certification (SC2)
• Sick for 7 or more days: Doctor’s note required

Refer to Statutory Sick Pay (SSP) for further information on how this is paid and how long you can claim it for.

If you're paid via an Umbrella company, please contact them directly for sick pay guidance. 

Am I eligible for maternity leave and pay? 

For more information on Statutory Maternity Pay (SMP) and eligibility, you can access the government’s website.

• To apply, please fill out the MATB1 form and send to contractordocuments@michaelpage.com, together with a cover letter stating your maternity pay start date.

If you are not eligible for SMP, you may qualify for Maternity Allowance instead:  

• You’ll need to complete an MA1 form and submit your MATB1
• If needed, we’ll provide an SMP1 form explaining why SMP wasn’t granted — this supports your Maternity Allowance claim. 

Am I eligible for paternity leave and pay?

For more information on Statutory Paternity Pay (SPP) and eligibility, you can access the government’s website. To apply, please fill out the SC3 form and send it to contractordocuments@michaelpage.com.

How does the pension scheme work? 

As a Temporary Worker with Michael Page, you’ll be automatically enrolled into the National Employment Savings Trust (Nest) pension scheme after 12 weeks on assignment, in accordance with government regulations.

You’ll receive a welcome pack by post, including your Nest ID and login details.  

You can manage your account on the Nest website. 

Can I opt out of the pension scheme? 

If you wish to opt out of the scheme, you need to wait 5 working days from when the first deduction has taken place and do so directly with Nest within 30 days of enrolment date. Due to UK GDPR regulations, Michael Page cannot process opt-outs on your behalf.  

Please note:

• You cannot opt out before you have been enrolled
• If you opt out after the 30-day window, Nest cannot refund any contributions already made

If you wish to stop contributions, click here.

Need help? You can contact Nest directly at 0300 0200 090. They can locate your account using your National Insurance number, so it’s helpful to have this to hand. 

How do pension contributions work? 

Contributions will be deducted from the portion of your pay that qualifies under government guidelines. You can find more on qualifying earnings here.

You may choose to increase your personal contribution. If you're interested, please contact us directly at tempservices@michaelpage.com