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How can a culture of empathy drive business success?
Right across the globe, businesses are now much more aware of how important it is to invest in the wellbeing and development of their teams. In line with this, the human resources function is constantly evolving and the scope of HR professionals’ responsibilities is also growing. This often means that they are developing strategies to support employees in maintaining a positive work-life balance, developing tools to help individuals manage their mental health, and working towards building more inclusive working cultures to support increasingly diverse groups of people.
To drill further into this topic, we recently hosted a breakfast discussion on empathy and how it is a skill that has huge potential to drive business success. Click above to see highlights from the event and comments from our keynote speaker, Belinda Parmar OBE, founder and CEO of The Empathy Business.
During the event, Belinda and Luc Salmon, Operating Director at Michael Page, discussed the benefits, challenges, and key drivers of empathy, which sparked an insightful Q&A with the audience. Here are some of the highlights from the discussion.
- Just one in ten professionals are engaged in their jobs
- For many people, work has become a transaction and a place which lacks empathy
- The definition of empathy within a business, as explained by Belinda is “The emotional impact that a company has on its people – staff and customers – and also society”
- To build a more empathic culture, businesses need to place people over processes
- The UK is facing a mental health crisis - empathy can improve the wellbeing of professionals at work
- The most empathic companies outperform those that demonstrate the lowest levels of empathy by 50%
- Organisation policies, cultures, and procedures have moulded the un-empathic nature of the workplace
- People are emotionally driven, yet technology is fuelling an empathy deficit
- Empathy is a learned skill
- Small and simple ‘empathy nudges’ can be made to reshape company culture
- Empowerment, authenticity, and belonging, are three of the seven key drivers of an empathic company
Stay tuned for further insight from Belinda and an in-depth look at recruiting for empathy in our exclusive one-to-one interview. You can also follow Belinda on twitter.
If you would like any more information, or to get involved with our future discussions, be sure to check out our upcoming events and webinars here. For further insights from Michael Page on the hidden skills that are driving business success, download our free eBook.