About Us

Northumbria Healthcare Facilities Management (NHFM) was established in 2012 with the first property and founding contract awarded to build and operate ‘hard’ facilities management at the Northumbria Specialist Emergency Care Hospital. Since then our activities have gradually extended and now incorporate; 

  • Estates & Capital Development, including; Capital Projects, Estate & Property Management, Energy & Sustainability, Lifecycle & Asset Management and Space Management & Utilisation 
  • Facilities Management, including; Cleaning Services, Catering, Security Services, Portering, Transport & Logistic Services and Landscaping 
  • Commercial Services, including; Programme Management, Contract Management within Procurement, PFI Contract Management and Consulting and Advisory Services.
  • Commercial Development of the Manufacturing and Innovation Hub at Seaton Delaval, including textile manufacturing, soft furnishing, warehousing

The Company has grown substantially since its incorporation with an annual turnover of £180m and over 1000 staff working for our organisation. We know that every single person is key in helping us to deliver our services. We truly value that sentiment and we are proud to have such a varied workforce who are committed to helping customers achieve their goals. 
NHFM is a wholly owned subsidiary of Northumbria Healthcare NHS Foundation Trust which offers strong links to, and knowledge of, NHS organisations. However, the Company also works in partnership with other public bodies and private partners. 

NHFM is aligned with their clients in the development and delivery of a diverse range of customer centric Estates and Facilities services that drive value, quality and service innovation.  We also manage our clients assets and estates strategy as part of the our  capital development services, leading from concept through to final occupation and onward management . We ensure that all our services, projects, resources and key partnership arrangements are aligned to support our clients and managed efficiently, effectively, , on time and against budget.

Part of NHFM, Northumbria Healthcare Manufacturing and Innovation Hub is paving the way for the future of garment provision for the health and care sector. Created from a sudden demand for PPE at a local level, the trust plugged a gap during the pandemic to bolster national supply. 

Based in Seaton Delaval which is also home to the headquarters of NHFM and NHS Fleet Solutions, the 40,000 sqm innovative Manufacturing & Innovation Hub creates personal protective equipment (PPE) for staff across the UK, ultimately bringing manufacturing back into the local area, and also providing an uplift to the local economy. Activities at the hub include textile manufacturing, soft furnishings reupholstery, embroidery services and warehousing facilities. 

The Manufacturing and Innovation Hub created 60 jobs at the height of the pandemic including 10 apprenticeships, ensuring the continuity of PPE supplies for ourselves and NHS colleagues. 

Our Values

Our values are what make Northumbria Healthcare the trust it is. It’s important that we all live these values every day. Our values are:


Always be respectful towards others and support colleagues to succeed. By displaying this behaviour you will be leading by example and will be a good role model to those around you. 


Each and every one of you has a part to play in making this trust outstanding. It is important that you all recognise how valued you are, and we would encourage you all to take responsibility for developing yourself and encouraging others to do the same. 


We are all responsible for the decisions we make and the actions we take. Having positive working relationships both within our own teams and across other teams is important. 


Always put the needs of the people we care for before anything else. Show empathy in everything you do and deliver the best compassionate care you can. Meet the need for both physical and emotional support. 


Delivering the highest quality and safest care we can is at the heart of everything we do. To achieve this we all need to encourage and be open to participating in continuous improvement. 

To improve quality and safety we should all help to generate new ideas and innovations and support others to test their ideas. Look for ways to measure performance so we can act on facts.

All About Us

Watch this video: Northumbria Healthcare Facilities Management, All About Us for more information about our vision and what it’s like to work in our organisation

Benefits of working for us

Pension scheme 

Northumbria Healthcare Facilities Management employees are automatically enrolled in the NHS pension scheme unless you choose to opt out. NHS pension members also qualify for other benefits such as Death in Service provision for your dependents. 

Health and Wellbeing 

NHFM employees have access to a number of Health and Wellbeing services, for example; 

Occupational health services 

The role of occupational health is to provide independent, professional advice on all aspects of health at work. The support available includes smoking cessation, health MOTs, flu/covid vaccinations and much more. 

Psychology and counselling service 

This service provides support to any member of staff experiencing emotional or stress-related difficulties. It is free and confidential and can help you with both work and personal issues. 

Resilience training 

The staff psychology and counselling team provides this session which helps staff to develop psychological skills to enhance resilience and cope with stress. The course teaches skills in mindfulness practice and how to work towards value-based goals which lead to a more meaningful life and enhanced sense of wellbeing. 

Mediation service 

The trust’s trained mediators can help staff resolve disputes quickly and effectively and with as little disruption as possible. Mediation creates a safe environment where all parties are able to communicate and work towards restoration of a positive working relationship. 

Fast-track physiotherapy 

Occupational health can refer staff into the physiotherapy service where appropriate.  

Cycle to work salary sacrifice scheme 

Employees are able to purchase a bicycle through the cycle to work scheme up to the value of £1000 or through Green Commute initiative scheme up to the value of £3000 (both electric and mechanical bikes) from the shops that are registered under one of these and pay via salary sacrifice.

Fitness opportunities 

A range of fitness classes are available across all sites and many local gyms offer corporate discounts for staff. In addition, we run an annual physical activity campaign which features initiatives such as pedometer challenges. 

Health and wellbeing campaigns 

We run a variety of staff health and wellbeing campaigns throughout the year. These are all based on feedback and requests from staff, ensuring that they remain relevant and beneficial. Typical topics include healthy eating, mental wellbeing and physical activity. 

Discounts in hospital restaurants 

All staff are entitled to a discount on food available in the hospital restaurants. In addition, healthier options are being introduced alongside a new traffic light system will show the nutritional content of foods. 

Sports and social club 

Membership of the sports and social club costs just £1 per month and includes offers such as reduced bus and theatre trips, quiz nights and other social events. 

Fleet my new car! 

We offer a staff benefit salary sacrifice or salary deduction scheme providing our employees with access to lease cars. 

Home electronic solutions 

A staff benefit salary sacrifice deduction scheme which allows staff to access a range of home electronic equipment and a range of white goods. 

Staff discounts 

As part of the NHS you can benefit from a number of discounts and offers in stores, restaurants and various venues. 

Learning and development opportunities 

We’re keen to develop our staff and support them to succeed. As part of Northumbria Healthcare Facilities Management there is a huge variety of training courses available to our staff, anything from developing your IT skills to mental health awareness. 

Click here to find out more.

Working for us

Ash Robinson
Ash Robinson

I’ve worked for Northumbria Healthcare Facilities Management Ltd for over 18 months now and every single day is different. I work as part of a small team and the development opportunities available to myself are excellent – it’s a really positive, supportive environment. As project support manager, the role is really dynamic and we are encouraged to think outside the box – it’s a great environment if you want to get creative! So far I have worked on some really exciting projects, in the latest venture we are looking at burning waste into energy to contribute to the wider green efforts of the hospital trust. If you are a passionate individual looking to make a huge impact then working for NHFML is truly the job for you. If you’re a client looking for project support, rest assured you are in safe hands with our team – we will look after you every step of the way.

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