Food Delivery Platform Case Study

Our client's challenge

The client, an online food order and delivery platform, required support with optimising the utilisation of their current data resources to augment insights and facilitate strategic initiatives. Although they had a general awareness of key challenges such as the imperative to modernise their data infrastructure under new leadership and enhance their data operating model, they sought a deeper understanding of the potential opportunities to leverage their data in alignment with best industry practices.

How Michael Page Consulting helped

Michael Page Consulting undertook a comprehensive discovery exercise over a two-month period, focusing on achieving three distinct milestones. We first conducted 38 stakeholder interviews with representatives from seven departments to gain a thorough understanding of their current data & analytics practices, operating model and capabilities. This allowed for the development of a detailed Data Strategy document that captured findings and recommendations, underpinned by best-in-class case studies. Finally, we facilitated working sessions to identify early capability and roadmap use cases that provided the most value to the client.

The results

Our tailored client consulting produced the below outcomes:

Improved Analytics & Insights - Our client obtained smarter decision-making and enhanced customer experience by establishing a clear data strategy that unlocked actionable insights. This strategic foundation improved operational efficiency across departments and empowered teams to respond more effectively to customer needs and service demands.
Unified Corporate Data Approach - Through an impartial, evidence-based assessment, our client strengthened strategic alignment and secured executive buy-in. The process fostered cross-departmental engagement and clarified the organisation’s data priorities, creating a unified direction for data-driven transformation and reinforcing leadership commitment.
Increased Business Efficiency - By identifying and prioritising high-value use cases and addressing capability gaps, our consulting team maximised return on investment and reduced delivery risk. Resources were deployed with precision, accelerating progress across analytics and marketing initiatives while ensuring that transformation efforts remained focused and impactful.