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1st Line IT Support Engineer

Birmingham Permanent £32,000 - £36,000 per year View Job Description
1st Line IT Support Engineer role working for a leading property firm in Birmingham city centre. The role is full time and fully office based.
  • Fully office based role
  • Opportunity for progression

About Our Client

My client is a successful property organisation based in Birmingham city centre looking for a 1st line IT Support Engineer.

Job Description

  • Provide first-line IT support to users, responding to queries and troubleshooting issues.
  • Log and manage support tickets, ensuring timely resolution or escalation where necessary.
  • Set up and configure hardware, software and user accounts.
  • Monitor and maintain IT systems to ensure optimal performance.
  • Assist with basic network troubleshooting and connectivity issues.
  • Support colleagues with technical guidance and advice.
  • Document processes and update technical manuals as needed.
  • Collaborate with the wider IT team to improve systems and processes.

The Successful Applicant

A successful 1st Line IT Support Engineer should have:

  • Previous experience in an IT support role.
  • Strong technical troubleshooting skills and a logical approach to problem-solving.
  • Familiarity with setting up and maintaining hardware and software systems.
  • Basic knowledge of networking and connectivity principles.
  • Excellent communication skills to assist users effectively.
  • Organised and able to prioritise tasks in a busy environment.
  • Can commute to Birmingham City Centre

What's on Offer

  • Negotiable salary
  • Opportunity for progression
  • Fantastic benefits
Contact
Isabella Petrucciano
Quote job ref
JN-092026-7100480
Phone number
+44 121 230 9359

Job summary

Job function
Technology
Subsector
IT Support
Sector
Property
Where
Birmingham
Contract type
Permanent
Consultant name
Isabella Petrucciano
Consultant phone
+44 121 230 9359
Job reference
JN-092026-7100480