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2nd Line - IT Support

London Temporary £200 - £240 per day View Job Description
Hands-on Level 2 IT Support contractor providing end-to-end incident and request management for a large, global user base. The role focuses on advanced desktop support across Windows and macOS, Microsoft 365, endpoint management and video conferencing, with strong SLA ownership and high-quality ticket management.
  • Competitive daily rate of £200-£240 a day outside IR35.
  • High-impact, hands-on role supporting thousands of global users.

About Our Client

This opportunity is with a well-established organisation in the financial services industry.

Job Description

  • Provide Level 2 support across Windows and macOS environments
  • Manage incidents and service requests end to end via Jira Service Management
  • Troubleshoot Microsoft 365 (Teams, Outlook, OneDrive, SharePoint)
  • Support endpoint management using Intune
  • Resolve video conferencing issues (Cisco)
  • Execute onboarding and offboarding activities
  • Manage escalations and liaise with senior resolver teams
  • Maintain excellent ticket hygiene and SLA awareness
  • Contribute to knowledge articles and SOP documentation
  • Communicate clearly with users throughout issue resolution

The Successful Applicant

A successful 2nd Line - IT Support professional should have:

  • 2+ years' experience in a Service Desk or IT Support environment
  • Proven Level 2 troubleshooting in a multi-platform enterprise setting
  • Strong Windows and macOS desktop support experience
  • Solid Microsoft 365 support capability
  • Experience working with Jira Service Management or similar tools
  • Excellent verbal and written communication skills
  • Ability to translate technical detail into business-friendly language
  • Desirable: Jamf, VIP/executive support, SSO/MFA, Zscaler, CrowdStrike

What's on Offer

  • Competitive daily rate between £200 and £240, paid in GBP.
  • Temporary role offering exposure to the financial services industry in London.
  • Opportunity to work within a large organisation with a focus on technology.
  • Chance to further develop technical skills in a professional environment.



If you are ready to make an impact and grow your expertise in IT support, apply today to join this exciting opportunity in London!

Contact
Cameron Hadfield
Quote job ref
JN-052026-7017165
Phone number
+442072692110

Job summary

Job function
Technology
Subsector
IT Support
Sector
Financial Services
Location
London
Contract type
Temporary
Consultant name
Cameron Hadfield
Consultant phone
+442072692110
Job reference
JN-052026-7017165