Account Manager

· Clearly identify and target new business opportunities with new customers as well as existing accounts.

· Serve as the main point of contact in all matters related to client concerns and needs.

· Build and strengthen client relationships to achieve long-term partnership.

· Work with sales and other internal teams to develop strategic marketing plans and ensure goals are being met.

· Act as a main point of contact for client issues and concerns. Resolve problems efficiently and proactively address issues.

· Understand client needs and work with the team to develop strategies for business growth.

· Establish and maintain current customer relationships by responding to customer requests and managing/resolving customer issues.

· Collaborate with internal teams, including sales, marketing, and product development, to ensure client satisfaction and retention

· Have a complete understanding of our products and services and be able to emphasise their key features and benefits.

· Develops and maintains a clear and actionable business plan outlining activities, time allocation and a consistent process to achieve revenue and profitability goals

· Prepares and presents sales proposals, including price quotations, credit terms, delivery, service and leasing options

· Attends designated trade shows, cultivates client relationships, and represent the company in a positive and professional manner