Allocation Assistant

Key Responsibilities:

• Provide a friendly and efficient front‑of‑house service for visitors, callers and students.
• Support the full student application, allocation and waiting list process.
• Assist with contract transfers, reapplications and room moves throughout the year.
• Manage enquiries via phone, email, post and in person in line with service standards.
• Maintain accurate records using systems such as StarRez and SharePoint.
• Deliver reception cover as required.
• Work calmly and professionally during peak periods with high enquiry volumes.
• Maintain awareness of wider Housing Services activities to resolve and triage enquiries.
• Follow and promote all organisational policies, including Dignity at Work and Equal Opportunities.
• Support general administrative duties as needed by management.