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Alumni Engagement Assistant

England Temporary View Job Description
The postholder will support the university's alumni engagement programme by helping strengthen relationships with alumni
  • ASAP start, Alumni engagement role at a prestigious university
  • Day rate opportunity - 2 days in the office

About Our Client

University in London who are looking for an alumni engagement assistant

Job Description

General Alumni Engagement (20%)

  • Respond to alumni enquiries via ticket system, email and phone.
  • Record interactions in the CRM (Blackbaud 'Nova') and encourage alumni participation in university activities and volunteering.



Data Management (25%)

  • Maintain accurate alumni records and process data updates, imports and queries in the CRM.
  • Ensure compliance with UK GDPR, PECR and university data policies.
  • Support data quality improvements and assist with basic reporting and engagement metrics.



Communications and Digital Engagement (25%)

  • Manage alumni inboxes and LinkedIn group requests, recording activity in the CRM.
  • Draft and distribute communications such as event invitations and volunteer opportunities.
  • Support updates to alumni digital platforms and ensure communications follow university guidelines.



Volunteering Administration (20%)

  • Support alumni volunteering programmes, including processing registrations and maintaining records.
  • Communicate with volunteers, support matching processes and assist with recognition and stewardship communications.



Events Support (5%)

  • Assist with alumni events, including registration, coordination and post-event follow-up.
  • Prepare event materials and support basic logistics.



The Successful Applicant

Experience

  • Customer service experience in a customer-focused environment (E)
  • Experience in customer-facing or membership organisations and using databases (D)



Knowledge

  • Strong IT skills (e.g. Microsoft Office) (E)
  • Awareness of data protection and alumni engagement in universities (D)



Skills and Abilities

  • Excellent communication and interpersonal skills (E)
  • Strong organisation, problem-solving and prioritisation skills (E)
  • Ability to work independently and as part of a team (E)
  • Flexible and adaptable, including occasional evenings/weekends (E)



What's on Offer

Day rate position

ASAP start

3-4 month contract

2 days in the office

Sitting in the alumni function

Contact
Isabella Cardy
Quote job ref
JN-032026-6967361
Phone number
+44 781 636 0915

Job summary

Job function
Marketing & Agency
Subsector
Public Sector & Not-For-Profit
Sector
Business Services
Location
England
Contract type
Temporary
Consultant name
Isabella Cardy
Consultant phone
+44 781 636 0915
Job reference
JN-032026-6967361