commercial Finance Manager

Deliver an Outstanding Customer Experience

• Deliver and demonstrate good customer outcomes across all interactions.
• Role‑model organisational values and embed a strong Customer‑First culture within the team.
• Promote and adhere to corporate governance standards, ensuring effective processes and a controlled working environment that minimises risk.

Team Leadership & Operational Delivery

• Direct, prioritise and manage the workload of Analysts to ensure key deadlines for internal and external stakeholders are consistently achieved.
• Foster a customer‑focused mindset within the Finance function, developing a class‑leading service that meets business needs.
• Instil a proactive, high‑performance culture that ensures deliverables are accurate, timely and value‑adding, while removing single‑person dependencies through cross‑training.
• Guide the team through data challenges, establishing effective ways of working and driving a consistent "one version of the truth" approach.
• Provide commercial support for non‑standard pricing, early terminations and other ad‑hoc commercial requirements.

Driving Improved Profitability

• Lead the team in designing, developing and implementing frameworks for portfolio management, profit‑share, pooled mileage and maintenance profitability.
• Drive profitability improvements, reduce risk and ensure all balance sheet reconciliations are robust and compliant.
• Review early termination and contract extension processes to minimise financial risk and ensure associated administrative costs are appropriately covered.
• Identify opportunities to enhance pricing approaches and apply best‑practice methodologies across all relevant pricing activities.
• Own deep‑dive investigations into profitability drivers, working collaboratively with operational and pricing teams to compare actual contract costs to assumptions and deliver clear, actionable insights.

Customer Retention & Portfolio Quality

• Ensure departmental structures, processes, controls and business continuity plans are in place to support delivery of KPIs, taking action where required.
• Maximise end‑of‑contract revenue streams including excess mileage, early terminations and profit‑share arrangements.
• Embed a "right‑first‑time" mindset within the team to deliver accurate, high‑quality outputs for both internal and external stakeholders.
• Undertake any additional duties as required in line with business needs.